ABSTRACT
The study examined the automation and its impact on the office. This research covers the selected local government council in Ughelli, delta state. In this research, the related literatures were reviewed. The populations used for this study were thirty office managers which were picked from the local government council. The instruments used for this study were questionnaires which were administered to office managers in the local government council. The data collection were analyzed and presented in tables. Having analyzed the findings in the previous chapter and the results one find out was that, the automation is helpful to the office Technology and Management’s profession hence following merit were found that automation helps to increase the knowledge of individuals office managers, helps in online truncation, prompt dispense of information, increase in productivity, fast information gathering, group discussion and many others. In the light of the result, the researchers suggest that the office managers should be able to know the operational mode of the office automated machines, since it is very important to their profession. And also, it will help the office managers to get needed training they required by giving them time after work.
TABLE OF CONTENTS
Title page – – – – – – – – – i
Certification – – – – – – – – ii
Approval page – – – – – – – – iii
Dedication- – – – – – – – – – iv
Acknowledgements – – – – – – – v
Abstract- – – – – – – – – – vi
Table of content – – – – – – – – vii
List of tables – – – – – – – – x
Chapter one
1.0 Introduction- – – – – – – – – 1
1.1 Background of the study- – – – – – – 1
1.2 Statement of the problem- – – – – – – 3
1.3 The purpose of the study- – – – – – – 4
1.4 Significance of the study- – — – – — – 5
1.5 Research questions- – – – – – – – 6
1.6 Delimitation of the study – – – – – – – 6
1.7 Limitation of the study – – – – – – – 7
Chapter two
Literature review – – – – – – – – 8
2.0 Introduction – – – – – – – – 8
2.2 The effect of automation on the office managers – – – 13
2.3 Enhancing the office manager through the automation: – – 14
2.4 Benefits of automation to its users (office manager) – -19
2.5 Summary of review related literature – – – – – 20
Chapter three
Research methodology- — – – – – – – 22
3.0 Introduction- – – – – – – – – – 22
3.1 Research design- – – – – – – – – 22
3.2 Area of the study- – – – – – – – – 23
3.3 The population of the study: – – – – – – 23
3.4 Sample of the study- – – – – – – – 23
3.5 Instrument for data collection- – – – – – – 24
3.7 Method of data analysis – – – – – – – – 24
Chapter four
Presentation and analysis of data – – – – – – 26
4.0 Introduction– – – – – – – – – 26
4.1 Data presentation – – – – – – – – 26
4.2 Data analysis – – – – – – – – – 27
4.3 discussions of findings- – – – – – – – 33
Chapter five
Summary of findings, Conclusions and Recommendations.
5.0 Introduction – – – – – – – – – – 35
5.1 Restatement of the problem- – – – – – – 35
5.2 Summary of findings- – – – – – – – 36
5.3 Conclusion.- – – – – – – – – – 37
5.4 Recommendations- – – – – – – – 37
5.5 Suggestions for further research – – – – – – 38
5.6 Limitations of the study: – – – – – – – 39
Reference- – – – – – – – – – 40
Appendix – – – – – – – – – 41
Questionnaire – – – – – – – –
42
LIST OF TABLE
Table 4.1 Impact of automation services on the office technology & Management- – – -26
Table 4.2 Use of computer on monotonous task to an office manager – – – – – – -28
Table 4.3 Impacts of the automated mahcines on the lives of individuals’ office managers – – – -29
Table 4.4 Skills required of an office managers using the modern office equipment.- – – – – -30
Table 4.5 Problems encountered by office managers using automated
machines in their organization- – – – – -31
CHAPTER ONE
1.0 INTRODUCTION
1.1 Background of the Study
The whole world is on the immense of technology, and this phenomenon has got in far reaching effect on almost all spheres of human endeavour.
Different people have different perceptions of what impact the modern technology via the automation is playing, to address the issues of performance of the Office Technology and Management profession in the new millennium.
To be precise, many scholars have dealt on this topic but the researchers of the project work have tried to portray actually what the impact of the automation is, regarding the performance of Office Technology and Management profession.
Automation according to Oladipupo (2008), is a massive network of computers that can offer users access to vast amount of information and easy global communication. Its main function in any social system may be identified as information, education, entertainers, communication and integration. Therefore, the automation as an information superhighway has been aroused to perform all these immeasurable impact for the rest of the world.
One cannot talk about information and access without making regular reference to the information technologies and their convergence particularly automated machines.
Information and communication technology rapidly changing the way we work and live, most especially regarding the way the office is handled. We see a world of network. That is bringing new opportunities and options to people at work, at home and on the movies directly stating how our society live, learn, work play and our society evolves.
Information itself drives it valve from the meaning that an entity (a human being) assigns to data. It therefore becomes a performed in an organization.
The question now is, how far this form of inexhaustible resource can carry the users with special automated mahcines on office technology and management profession.
The machines used in the office technology and management profession are involved effectively to perform the work in business media, the mass media, the information gathering media, and the likes, have seen the different faces of typewriters. Mail exchange, computers, cellular, fax telephone and other technological information gathering system.
Emphasizing more on the meaning of the automation and how it works Rutherford (2007), described the automation as ‘a global collection of many different types of computers and computer networks that are linked together.
The office technology and management profession, people who are conversant with the services that the personal computer renders will no doubt find the internet fascinating job-made-easy and enjoyable.
But many people cannot purchase or acquire this precious information superhighway, what risks are involved. Who are supposed to use these inexhaustible resources?
The aim of the study is to know the impact of automation on the office as regard to secretaries work.
1.2 Statement of the Problem
Most people believe that the automation has no impact on office technology and management profession. That office manager does not need the automated machines services at all. They also say that office manager’s only need typewriter carry out their duties. They also say that if office managers include the use of the internet in their profession, that work will be tedious.
According to Sir Walter ford (1992), says that the duty of the office manager/secretary is to take down records, minutes of the meetings and typing of orders by the above authorities and it involves the use of the typewriter.
Pluto (1990) says thus, ‘the automated machines are used by high senior officials and those trained personnel and as such the office manager/secretaries who are regarded as a low staff do not fit into this cadre’.
Roberts [1990] in his opinion says, ‘office machines and the secretary are not compatible’.
With these very reasons, we have decided to carry out this research work so as to find out the actual impact automation has on the office technology and management profession.
