TABLE OF CONTENTS
PAGE NO
Approval Page……………………………………………………………………….II
Certification………………………………………………………………………….III
Dedication……………………………………………………………………………IV
Acknowledgements……………………………………………………………………V
Abstract………………………………………………………………………………VI
CHAPTER ONE: INTRODUCTION
- Background of the Study…………………………………………………….1
- Statement of the Problem…………………………………………………….3
- Objectives of the Study………………………………………………………4
- Research Questions……………………………………………………………5
- Research Hypotheses…………………………………………………………6
- Significance of the Study……………………………………………………..6
- Scope of the Study……………………………………………………………7
- Limitation of the Study………………………………………………………..7
- Definition of Terms……………………………………………..…………….8
References……………………………………………………………………..9
CHAPTER TWO: REVIEW OF THE RELATED LITERATURE
- Introduction………………………………………………………………….10
- Conceptual Framework – The Field of Human Resources Management……..10
- Theoretical Framework – Human Resource Management Activities…………13
- Building Human Capital for Banking…………………………………………13
- Key system in Human Resources Building ………………………………….14
- Recruitment and Selection Process……………………………………………16
- Reward Management…………………………………………………………..19
- Employees Training and Development………………………………………..21
- Leadership Development…………………………………………22
- Performance Appraisal…………………………………………………………23
- Empirical Review – The Essence of Microfinance……..…………..…………..24
- Justification for the Establishment of Microfinance Banks……………………26
- The Microfinance Policy Objectives…………………………………………..28
- The Microfinance Policy Target…………………………………………………29
- The Microfinance Policy Strategies……………………………………………29
- The Goals of Microfinance Banks……………………………………………….30
- Microfinance Banks’ Regulatory Incentives…………………………………..31
- Framework for the Supervision of Microfinance Banks…………………………31
- Roles and Responsibilities of Microfinance Banks’ Stakeholder……………….33
- Summary of the Review of the Related Literature……………………………..34
References………………………………………………………………………36
CHAPTER THREE – RESEARCH METHODOLOGY
- Introduction:……………………………………………………………………37
- Research Design……………………………………………………………….37
- Sources of Data Collection…………………………………………………….37
- Population of the Study…………………………………………………………37
- Sample Determination…………………………………………………………38
- Tools for Data Collection……………………………………………………..38
- Method of Data Analysis……………………………………………………..39
- Reliability of Research instruments ………………………………………….40
- Validity of Research instruments ……………………………………………..41
References……………………………………………………………………..42
CHAPTER FOUR – DATA PRESENTATION AND ANALYSIS
- Analysis of Personal Data of the Respondents……………………………..43
- Analysis of the Likert Scale Response…………………………………….46
- Hypotheses Testing………………………………………………………..56
- Discussion of Findings…………………………………………………….58
- Discussion of Findings on Cognate Experience, Academic and
Professional Qualification……………………………………………….…59
- Discussion of Findings on Recruitment and Selection Procedure…60
- Discussion of Findings on Training and Development ……………………61
- Discussion of Findings on Relationship between Human Capital
Development and Productivity…………………………………………….61
- Discussion of Findings on Working Environment Affecting the
Quality of Manpower………………………………………………………62
- Discussion of Findings on Performance Appraisal…………………………62
References………………………………………………………………….63
CHAPTER FIVE – SUMMARY, CONCLUSION AND RECOMMENDATIONS
- Introduction:………………………………………………………………….65
- Summary of Major Findings………………………………………………….65
- Conclusion……………………………………………………………………65
- Recommendations……………………………………………………………66
- Contribution to Knowledge………………………………………………….67
- Area for further studies………………………………………………………67
Bibliography…………………………………………………………………70
Appendix I……………………………………………………………………74
Appendix II……………………………………………………………………79
Appendix III…………………………………………………………………..80
ABSTRACT
The study is on Building Human Capital for the sustainability of microfinance banks. The objectives of the study are to: find out if staff of microfinance banks have cognate experience, academic and relevant professional qualification and the extent they affect performance; examine whether their recruitment and selection procedure is competitive enough to attract qualified applicants; examine the quality of their training and development programmes and its effect on employee performance; critically investigate their working environments as it affects human capital development determine the extent to which performance appraisal can lead to effective human capital development. Data for this research were obtained from both primary and secondary sources. The study had a population size of 1326, out of which a sample size of 300 was determined using Taro Yamane’s statistical formular. Survey research design was adopted. Analysis of variance and t-test at 5% level of significance were used to test the hypotheses. To ensure research instruments are valid, a conduct of a pre-test of every question in the questionnaire was carried out. For reliability of the research instruments, a test re-test method was adopted. Findings indicate that; inadequate cognate experience, academic and professional qualification have negative impact on the performance of microfinance banks staff; recruitment and selection procedures are not competitive enough to attract qualified applicants; training and development programmes are inadequate; the working environment has negative impact on the quality of human capital in microfinance banks; performance appraisal tends to support human capital development in microfinance banks. The study concludes that there is a need for a sound human resources policy frame work that will accord priority to formidable and vibrant work force in microfinance banks for its sustainability. Based on the findings, the study recommends that regular training and development programmes both local and overseas should be organized for all categories of staff. Recruitment and selection procedures should be capability-based and go beyond catchments areas to make it more competitive. Management should create a good working environment that can motivate employees to be committed to their organization.
CHAPTER ONE
INTRODUCTION
BACKGROUND OF THE STUDY
The ability of any organization to execute its strategy and achieve its goals depends on how it can attract, organize, develop and manage its human resources effectively. Any organization that aspires to a positive change or improved quality service delivery would as a matter of necessity strive to engage quality human resources. Under a competitive environment, the ability of a firm to generate sufficient profit and the competence in planning hinge very much on the worth of human resources particularly when adequate resources are present to satisfy the requirement of demand forecast. This might have been the major reason why Giwa (1990:32) asserts that of all the resources an organization or nation requires, human resources is the most important.
The role of quality human resources in achieving organizational goals and objectives cannot be over-emphasized. It is the human capital that dictates the quality of service and the overall performance of such organization. It is the human resources (capital) that organizes and manages all other resources of the organization. It determines the appropriate quantity, quality and mix of other resources. Hence, any organization that fails to give the require attention to its human capital is doomed to fail. In order words, the ability of any organization to face the challenges of the current global competition and technological changes calls for resourceful human capital.
The micro-finance firms like any other sector have their goals and objectives to pursue. They equally have their strategies to execute in order to achieve these goals. However, like other organizations, this task cannot be carried out effectively in the absence of a virile, formidable and quality human capital. Microfinance banks like any other organization face daunting challenges in the market place. Of particular reference is the stiff competition, which they have to contend with especially among the more established and experienced commercial banks. They need not only quality human capital; the manpower must be in the right mix and quantity to complete favourably in the business environment.
The practice of micro finance in Nigeria is culturally rooted and dates back to several centuries. The traditional microfinance institutions provide access to credit for the rural and urban low income earners. They are mainly the informal Self Help Groups (SHGs) or Rotating Saving and Credit Association (ROSCA) types. Other providers of microfinance services include saving collectors and co-operative societies. These informal financial institutions generally have limited outreach due primarily to paucity of loanable funds.
In order to enhance the flow of financial services to Nigeria’s rural areas, government has in the past initiated a series of publicly – financed micro/rural credit programmes and polices targeted at the poor. Notable among such programmes were the Rural Banking Programmes, sectorial allocation of credit concessionary interest rate and the Agricultural Credit Guarantee Scheme (ACGS).
Other institutional arrangements were the establishment of Nigerian Agricultural and Co-operative Bank (NACB), the National Directorate of Employment (NDE), the Peoples Bank of Nigeria (PBN), the Community Banks (CB) now Microfinance Bank, and the Family Advancement Programme (FEAP). It also created the National Poverty Eradication Programme (NAPEP) with the mandate of providing financial services to alleviate poverty.
The National Association of Microfinance Banks NAMFB, (2006) defines microfinance Banks as a “self-sustaining financial institution owned and manage by community or group of communities, individual or group of individual, community development association, private or corporate entities and foreign investors for the purpose of providing credit, deposit, banking and other financial services to its members largely on the basis of their self recognition and credit worthiness”.
The microfinance policy launched on 15th December, 2005 due to the prolonged sub-optimal performance of many existing community banks has the following goals and objectives; Provide diversified, affordable and dependable financial services to the active poor in a timely and competitive manner that would enable them to undertake and develop long term sustainable entrepreneurial activities; Mobilize saving for intermediation; Create employment opportunities and increase the productivity of the active poor in the country thereby increasing their individual household income and uplifting their standard of living; Enhance organized, systematic and focused participation of the poor in the socio-economic development and resources allocation process; Provide veritable avenues for the administration of the micro credit programmes of government and high net worth individuals on a non-recourse case basis and Render payment services such as salaries, gratuities and pension for various tiers of governments. (CBN 2005:12).
Economic growth and development cannot be achieved without putting in place carefully crafted policies to reduce poverty through empowering the people by increasing their access to factors of production. The latent capacity of the poor for entrepreneurship would be significantly enhanced through the provision of microfinance services to enable them engage in economic activities and be more self-reliant, increase employment opportunities, enhance household income and created wealth. Microfinance is about providing financial services to the poor who are not traditionally served by the conventional institutions. The formal financial system provides services to only about 35% of the economically active population while the remaining 65% are excluded from access to financial services (CBN, 2005:6). Microfinance policy objectives are geared towards creating microfinance banks that are financially reliable, self-sustaining and integral to the communities in which they operate with the potentials to attract more resources and expand quality services to their customers (Lemo, 2007:3).
The nations’ emerging economy, therefore, requires the active participation of the economically active population who are poor. This can be achieved by having a vibrant and robust microfinance sub-sector that will be adequately integrated into the main stream of the national financial system and provides the stimulus for growth and development. Microfinance is about providing financial services to the poor who are traditionally not served by the conventional financial institutions. This shift in emphasis to grass root development has become a matter of necessity and in effect it has become imperative for government to lift-up the rural low-income segment of the Nigerian society if it is to undergo true economic transformation. Therefore to achieve these fundamental objectives and goals of microfinance policy optimally, a formidable and virile workforce, quality manpower is needed for economic transformation and stability.
STATEMENT OF THE PROBLEM
