Abstract
The success of any organization has been attributed to effective communication within and outside it. This is more so in a state where the growing need for communication for their full participation in the development project is vital. The researcher also noticed a barrier in the formulation and implementation of policies, which include lack of knowledge about the preferences and beliefs of members of an organization. In order to remove all the necessary impediments to effective communication, officers would be expected to ensure that information is truly and honestly transmitted to persons that requires them within and outside the environment. The factors that impede effective communication in Imo state civil services are critically examined and suggestions for the improvement of the communication system are made.
TABLE OF CONTENTS
Title page
Certification ii
Dedication iii
Acknowledgement iv
Abstract v
Table of contents vi
CHAPTER ONE
- Introduction 1
1.1 Background of the study 1
1.2 Statement of problems 5
1.3 Objectives of the study 8
1.4 Research questions 9
1.5 Significance of the study 10
1.6 Scope of the study 10
1.7 Limitations of the study 10
1.8 Definition of terms 11
CHAPTER TWO
- Literature Review 13
- Introduction 13
- The role of communication 16
- Definition by the scientific management School 18
- Henry Fayols point on communication 19
- Solution to communication problem 20
- System school definition on communication 21
- Emphasis laid by the three schools 22
- Communications attempt on civil service 23
- Two classes in the civil service 24
- How poor communication affect civil service 25
- Dr. Inya’s communication 26
References
CHAPTER THREE
- Research design and methodology 29
- Introduction 29
- Research design 29
- Sources/Methods of data collection 30
- Population and sample size 30
- Sample technique 31
- Validity and reliability of measuring
Instrument 31
- Method of data analysis 32
CHAPTER FOUR
- Presentation and analysis of date 33
- Introduction 33
- Presentation of data 33
- Analysis of data 40
- Interpretation of result(s) 43
CHAPTER FIVE
- Summary, conclusion and recommendation 45
- Introduction 45
- Summary of findings 45
- Conclusions 46
- Recommendation 47
References 49
Appendix
CHAPTER ONE
- INTRODUCTION
- BACKGROUND OF THE STUDY
The problem of developing countries encompass ideological, structural, material and human resources, issues and their interact. Communication resources are used for various purposes informing, instructing, persuading and establishing dialogue.
In a similar circumstance, the establishment of an organization does not rely on the critical tasks of bringing the establishment into being, making of work, articulating the raw materials and transferring the raw materials into finished products, but also the use of effective communication system within the organization consequently management takes great paints to draw a notable organization for easy communication flow.
Federal, state and local governments in the country are reputable large organizations that carte for the interest of their citizens. They formulate policies that affect the citizens and implement them. They maintain peace and security that create a good atmosphere that make it possible for people to engage in necessary and viable economic activities in the society.
The success of government, like other reputable organization rest on good leadership, which provides an effective communication system throughout the length of the country for the citizens to know the activities and responsibilities of their government. Hence the establishment of public relations, departments, national orientation agency )NOA) and other arms of government that relate direct with the people to keep them abreast of the day to day working of the government.
The important role Imo state government plays in administration of the state had captured the interest of the various arms of government in the implementation of her programme for the welfare of her citizens. The internal organization structure of the systems has given a clear concept of “authority” whereby relationship exists between “superior” and “subordinate” officers. In this arrangement framer and transmits decisions with the expectations that they will be accepted, such decisions and its conduct is determined by them. The problem of transmitting decisions lies on the ability of officers to communicate the required information to the officer expected to deal with the matter and to other members of the organization whose behaviour it is supposed to influence. It implies that power may only be exercised within limits agreeable to subordinate. In other words, rational legal authority arises out of the office, or position of the persons in authority as bounded by the values and procedures of the organization.
