COMMUNICATION AS A TOOL FOR THE EFFICIENCY OF WORKERS PERFORMANCE IN AN ORGANIZATION
Abstract
This research focuses on communication as a tool for the efficiency of workers’ performance in an organization. Based on the analysis of the data collected, the following findings were made; that communication skill is very important in assessing the success of an employee in the organization. The communication system that exists between management and the subordinate is both the formal and informal system. Based on the above findings, the following recommendations were made for implementation. The management should ensure that the information they send down the line always get to the target audience. The company should make sure that all external relationship with the outside world is maintained. The subordinate should be given adequate information concerning the company’s policies, decision, practices and benefits so as to boost their morale.
TABLE OF CONTENTS
Title Page                                                                        i
Certification                                                                    ii
Dedication                                                                      iii
Acknowledgments                                                           iv
Abstract                                                                          v
Table of Contents                                                            vi
CHAPTER ONE
1.1Â Â Introduction1
1.2  Meaning                                                                  3
1.3  Statement of Research Problem                             4
1.4  Objectives of the Study                                           5
1.5  Scope of Study                                                        5
1.6  Limitations of the Study                                         6
1.7  Definitions of Terms                                               6
CHAPTER TWO: LITERATURE REVIEW Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 7
- The Concept of Communication                             8
- What is Communication                                         9
- Types of Organizational Communication                9
- The Formal Communication                                   10
- The Informal Communication                                 10
- Upward Communication                                         11
CHAPTER THREE: DISCUSSION Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 13
- Horizontal Communication                                     13
- Crosswise Communication                                     13
- The Benefits of Communication in the Organization      14
- Problems and Barriers to Effective Communication in
an Organization                                                      15
CHAPTER FOUR: SUMMARY OF FINDING, CONCLUSION AND
RECOMMENDATIONSÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 18
- Summary of Findings                                             18
- Conclusion                                                             19
- Recommendations                                                  20
References                                                             22
CHAPTER ONE
BACKGROUND OF THE STUDY COMMUNICATION
- INTRODUCTION
Communication has always been an important feature of life. All human beings engage in communication to sustain and improve on their existence on earth. Communication being the nerve centre of the society cuts across cultures. There is no society where communication does not exist. It is the basis for all human existence. We find ourselves either consciously or unconsciously faced with-the urge to give or receive information, express our feelings, share ideals with others. Research findings have shown that the average human. Being spends no less than 80% of his life engaged in one form of communication or another every day. Communication is therefore a social affair. It is the means by which man can function within a social framework since it is not possible for human being to exist in isolation from others.
The term communication is derived from a Latin word ‘Communis’ which means commonness i.e. to share to make common. In communication what is shared is not seen but virtually abstract. It is psychological activity and it has to do with the mind building a bridge between or across two minds. Meaning is what we have in common in the sense that the symbols that are used in encoding the message must be understood by the interlocutors. In other words, for a particular message to be meaningful, there has to be ‘mental connectivity’ between the encoder(s) and the decoder(s) of that message when what we say is correctly or fully understood by our listener, we say there is effective communication.
