DESIGN AND IMPLEMENTATION OF COMPUTERIZED FRONT MANAGEMENT INFORMATION SYSTEM (HOTEL)
ABSTRACT
This project deals with “Hotel front office management information system” it deal with the system of all the management and information needs of the different section of a hotel. Most time, the hotel I runs into problem of getting necessary information in the sections of registration of guest, guest booking and reservation, check in and check out process of a guest, and other section of the hotel which the accounts and security section.
This study led to the development of “Hotel- Mis package” which will help a long way in reducing the problem encountered by the Entire management and staff of the hotel. The power of the package is also see in the area where time is of great importance. This package will help immensely in eliminating wasted time in the operation of the hotel service there by enhancing effective customer services.
ORGANIZATION OF THE WORK
Chapter one of this project explains what the project is all about. It deal with the aims and objective of the project the statement of the problems, the importance of the study, limitations of the study and other information are included in this chapter.
Chapter two detail fully the literature review of this project it gives adequate information on hotel and its activities. More light is shed on the project.
Chapter three highlights the existing system and it objectivities. The input, process and output analysis is also highlighted. The problem of the existing system is also mentioned in this chapter.
Chapter four details the design of the new system the necessary software and hardware requirement for implements of new system are mentioned here. The input and output specification and their design file system are show system and program flow chart are drawn here.
Chapter five, program is written and tested and was found suitable for the new system.
Chapter six deals with the documentation.
Chapter seven details the outcome of the study. The project id recommended to various filed.
TABLE OF CONTENT
Cover page
Abstract
Organization of the work
Table of contents
1.0 CHAPTER ONE
INTRODUCTION
1.1 Statement of the problem
1.2 Purpose of the study
1.3 Aims and objectives
1.4 Scope or delimitation
1.5 Limitation
1.6 Assumption
1.7 Definition of terms
2.0 CHAPTER TWO:
Literature Review
3.0 CHAPTER THREE:
Description And Analysis
3.1 Fact finding method used
3.2 Objective of the existing system
3.3 Input, process, output analysis
3.4 Information flow diagram
3.5 Problems of the existing system
3.6 Justification for the new system
4.0 CHAPTER FOUR:
Design of the new system
4.1 Output specification and design
4.2 Input specification and design
4.3 File design
4.4 System flow chart
4.5 Procedure chart
4.6 System requirement
5.0 CHAPTER FIVE
IMPLEMENTATION
5.1 Program design
5.2 Program flowchart
5.3 Source program
5.4 Test run
6.0 CHAPTER SIX
DOCUMENTATION
7.0 CHAPTER SEVEN
RECOMMENDATION AND CONCLUSION
7.1 References
CHAPTER ONE
INTRODUCTION
The hotel front office management information system is the control center for the property and workers at the supervisory level and design and implementation of computerized front management information system (hotel)above must be well trained and motivated in order to achieve business objectives of high yield, high occupancy rates and above all top quality service. in hotel front office management hotel general manager are required to meet the challenges of day to day operation while practicing solid future planning and controlling skills.
The technological advantages today’s hotel managers have at their disposal and the challenges of living, training, scheduling and empowering workers to achieve to quality result.
The top quality hotel in Nigeria is owned by government, other smaller hotels owned by individual do not keep to the standard for hotel operations. This because the only reason for the setting up of a hotel is to maximize profit. They do not take into account the welfare and condition of their customer. This result in many of the customers not being satisfied after their stay in these hotel due to poor management and time wasting in the flow of information with and outside the hotel environment. Using zodiac hotel lit examing the effect of computerization of hotel front office management information system in our hotels.
Zodiac hotel ltd is one of the well know hotel in Enugu and it is a private limited company. It is located at 5/7 rangers Avenue, Enugu.
It was established in 1979 by late honorable MR.P.N. Okeke. The administration of zodiac hotel is as follows:
Executive director, board of directors, managing director, head of department/supervisors and staff.
Make up the firm are Admin. Dept., account dept., reception, cash office, business center telephone exchange, restaurant, bar house keeping laundry, gardeners, reception waiters, store dept, driver section, kitchen dept, car hire section and security dept.
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DESIGN AND IMPLEMENTATION OF COMPUTERIZED FRONT MANAGEMENT INFORMATION SYSTEM (HOTEL)
