CONFLICT MANAGEMENT IN GOVERNMENT ORGANIZATIONS
(A CASE STUDY OF ENUGU STATE HOUSING DEVELOPMENT CORPORATION (ESHDC)
ABSTRACT
Organizations by their nature have built in conflicts, provided human beings come together for the purpose of achieving a goal. The mere fact that organizations make decision could cause conflicts. Conflict management in government organizations is worth investigating because the existence of conflict in an organization be it, public or private can affect among other things effectiveness and efficiency of such organization partnership wind-up, churches have broken away because they were unable to manage their conflict for instance, the Nkalagu cement company at Nkalagu now in Ebonyi State, research proved that it could not continue production due to inability to manage conflict of interests of the Eastern State, in the administration and control of the cement company. This study is interested in conflict management in government organization and          Enugu         State Housing Development Corporation in was chosen as a case study. Due to the need for organizations in human life, the earlier conflicts are resolved or property managed the better for the society, in this study data were collected through oral interview and to the management staff of Enugu State Housing Development Corporation. Eight research questions were of percentage as the most appropriate method of analyzing the data collected. It appears that the sources of conflicts in the corporation were mainly take interdependence and power tussle and the main resolution technique employed were getting the aggrieved leaders and resolving it with them, authoritative command identification of problem and choosing the strategy to adopt. The research has commended confrontational strategies for the resolution of organization conflict, in addition to organizational redesign and expansion of resources.
TABLE OF CONTENTS
Title page
Approval page
Dedication
Acknowledgement
Abstract
Table of content
CHAPTER ONE
Introduction
background of the study
statement of the study
objective of the study
research question
significance of the study
scope of the study
limitation of the study
definition of major terms
references
CHAPTER TWO
Review of literature
meaning and nature of conflict
coordination of work as a source of conflict
change as a source of conflict
conflict between management and board
decision making as a source of conflict
manifestation of conflict in organization
Techniques for managing conflicts.
Summary of literature review
References
CHAPTER THREE
Research methodology
research design
area of study
population of the study
sample and sampling technique
instrumentation
method of data collection
method of data analysis
References
CHAPTER FOUR
interpretation, presentation and data analysis
4.1Â Â Â Â analysis of data
CHAPTER FIVE
5.0Â Â Â Â discussions of findings, summary, conclusion and recommendation
5.1Â Â Â Â discussion of findings
5.2Â Â Â Â summary
5.3Â Â Â Â conclusion
5.4Â Â Â Â recommendation
5.5Â Â Â Â bibliography
Appendix
