ABSTRACT
With the advance in technology more in particular in the field of computer related organization, a lot of things are now automated. As a matter of fact, Information technology has a vital role in the design and implementation of electric billing system. Almost all the big organization are developing their billing system because of the extraordinary benefit resulting from information technology. Information technology has enabled electric billing system to work successfully. To ease the operation of WATER COOPERATION co-operation, researcher took up this study by critically understanding the work, procedure involved, analysis of the various steps and at the same time detecting problem in the present system and designing a new system that has solution to the problem of the existing system. The new design is computerized and is subject to modification at any given time. It also have this interaction feature and accurate in it’s output.
TABLE OF CONTENT
Title page i
Certification ii
Approval iii
Dedication iv
Acknowledgement v
Abstract vi
Organization of work vii
Table of content viii
CHAPTER ONE
1.0 Introduction 1
1.1 Statement of problem 2
1.2 Aims and objectives 2
1.3 Purpose of study 3
1.4 Significant of study 3
1.5 Scope/Delimitations 4
1.6 Limitations/Constraints 4
1.7 Assumption of study 5
1.8 Definition of terms 5
CHAPTER TWO
2.0 Literature review 6
CHAPTER THREE
3.0 Description and analysis of the existing system 9
3.1 Fact-finding method/ methodology 9
3.2 Organisational Structure/Organogram 10
3.3 Objectives of the existing system 10
3.4 Input, Process, and Output Analysis 11
3.4.1 Input Analysis 11
3.4.2 Process Analysis 11
3,4.3 Output Analysis 11
3.5 Information Flow diagram 12
3.6 Problems of the existing system 12
3.7 Justification of the new system 13
CHAPTER FOUR
4.0 Design of the new system 14
4.1 Design Standard 14
4.2 Output specification and design 14
4.3 Input specification and design 14
4.3.1 File design 15
4.4 Procedure chart 16
4.5 Systems flowchart 17
4.6 System requirements 18
4.6.1 Hardware Requirements 18
4.6.2 Software Requirements 18
4.6.3 Operational Requirements 18
4.6.4 Personnel Requirements 18
CHAPTER FIVE
5.0 Implementation 19
5.1 Design Standard 19
5.2 Program design 20
5.2.1 Program Flowchart 20
5.2.2 Pseudo code 24
5.3 Coding 25
5.4 Test Data/Test Run 31
5.5 User Training – An overview 31
5.6 Cutover Process 31
CHAPTER SIX
6.0 Documentation 32
6.1 The user documentation 32
6.2 The programmer documentation 32
CHAPTER SEVEN
7.0 Recommendations, Summary and Conclusion 33
7.1 Recommendation 33
7.2 Summary 34
7.3 Conclusion 34
REFERENCES 35
BIBLIOGRAPHY
APPENDIX 36
SOURCE LISTING 36
LIST OF FIGURES 40
CHAPTER ONE
1.0 INTRODUCTION
Billing System is System that tracks customer usage of services, and calculates the impact on a customer’s account, based on the price of the services
A computer-based billing system is necessary for handling and preparing of accurate bills for customers. The new system will facilitate the prompt preparation of bills, easy retrieval of information, security to vital information and resource sharing among the billing department.
The previous billing system lacked the
flexibility to quickly update services and provide customers with an acceptable
level of detailed information. It is also programmer intensive to maintain,”
said Miguel Echeverria, manager, information and technology.
In addition to the new billing system,
customer bills have been redesigned to better serve customers. The new design
is much more user friendly. Accounts with multiple water services will now have
an account summary page followed by a detail sheet for each service.
All accounts will receive a new account number that will have a nine-digit
customer number followed by a seven-digit premise number.
The new Water system allows customer service representatives to handle customer
calls more efficiently,” said Customer Service Manager Marnie Hammer. “Customer
service representatives will be able to view customer history on-line. As
account history is built in the Advantage/Water system they will no longer have
to look up past information on microfiche.”
Hammer added that in addition to implementing the new billing system, work
processes that are involved in the processing of bills and responding to
customer inquiries have been reviewed and will continue to be updated to
provide better, more efficient customer service
The billing system is presently handling manually by the marketing department. The marketing department took over the function of revenue billing from the traffic department in the 80’s. Their main function is to raise customer’s bills of all statutory charges against users for the services rendered to them.
The role at which the bills are prepared with the increasing number of customer is insignificant. There are procedural ways in which these bills are being prepared. They are the provisional bills of vessels, the final bills of vessels and the miscellaneous bills. A staff has to raise as many bills as the number of the customer increases: more importantly, delays bring extra cost on the importer, and this makes the importer feel disappointed when they come to collect their raised bills.
Hence, a thorough investigation and analysis of the manual billing method enables me to gain understanding on the true nature of their problems and design a computerized Water billing system that would bring solutions to the problem inherent.
1.1 STATEMENT OF PROBLEM
History has it that the billing system in WATER COOPERATION, has been plagues by several factors based on the current manual process by the use of different means, these factors includes:
Fills and records are not properly kept
Errors are easily made and hardly detected
A lot of time is wasted to prepare bills
Information is not well documented
Security of files or document is not granted.
