TABLE OF CONTENT
PAGES
TITLE i
CERTIFICATION ii
DEDICATION iii
ACKNOWLEDGEMENT iv
TABLE OF CONTENTS v
LIST OF TABLES viii
LIST OF FIGURES ix
ABBREVIATIONS x
CHAPTER ONE: INTRODUCTION
- Introduction / Background 1
- Statement of problem. 4
- Justification of Study 5
- Objective of Study 7
1.4.1 General Objective 7
1.4.2 Specific Objectives 7
CHAPTER TWO: LITERATURE REVIEW
- Introduction 8
- Awareness on Post-natal services 9
- Awareness on Family planning services 9
- Awareness on Immunization services 11
- Determination of level of satisfaction among clients 12
- Identification of reasons/ factors for dissatisfaction among clients 16
- Identification of consequences associated with client’s dissatisfaction 18
CHAPTER THREE: METHODOLOGY
3.1 Study Area 19
3.2 Study Setting 20
3.3 Study Design 21
3.4 Study Population 21
3.5 Eligibility Criteria 22
3.5.1 Inclusion Criteria 22
3.5.2. Exclusion Criteria 22
3.6 Sample Size Determination 22
3.7 Sampling Method 23
3.8 Tool for Data Collection 24
3.9 Method of Data Collection 24
CHAPTER FOUR: ANALYSIS
4.11 Socio-demographic characteristics of respondents 28
4.12 Socio-Economic characteristics of respondents 28
4.13 MCH clinic visit, Delivery sites and Birth weight of index child 30
4.14 Purpose of visit to MCH clinic 32
4.15 Knowledge of immunization services by respondents 34
4.16 Knowledge of possible side effects observed following immunization 36
4.17 Knowledge on VPDs by respondents 38
4.18 Client’s satisfaction with MCH services 40
4.19 Level on client satisfaction on MCH services 42
4.20 Reasons for dissatisfaction by respondents 44
4.21 Service point of dissatisfaction among clients 46
4.22 Consequences of client dissatisfaction 48
4.23 Reasons clients chose to access immunization services at MCH clinic 50
4.24 Percentage of respondents who were willing to recommend MCH
Services 52
4.25 Suggestions by respondents to improve MCH services 54
4.26 Association between socio-demographic variables and client satisfaction 56
CHAPTER FIVE: DISCUSSION 57-60
CHAPTER SIX: SUMMARY, CONCLUSION AND RECOMMENDATIONS
6.1. Summary 61
6.2. Conclusion 61
6.3. Recommendation 63
REFERENCES
APPENDIX I
APPENDIX II
LIST OF TABLES
Table 1a: Socio-demographic characteristics 26
Table 1b: Socio-economic characteristics 27
Table 2: MCH clinic visits, Delivery sites and Birth weight of index child 29
Table 3: Knowledge on immunization services 33
Table 4: Client Satisfaction with MCH services 41
Table 5: Consequences of Client Dissatisfaction 47
Table 6: Reasons respondents chose MCH clinic for Immunisation
Services 49
Table 7: Respondents suggestions to improve MCH services 53
Table 8: Association between socio-demographic variables and client satisfaction 55
LIST OF FIGURES
Figure 1: Purpose of visit of respondents to MCH clinic                                                     31
Figure 2: Knowledge of possible side effects observed following immunization 35
Figure 3: Knowledge on VPDs by respondents 37
Figure 4: Level of clients’ satisfaction with MCH services 39
Figure 5: Reasons for dissatisfaction by respondents 43
Figure 6: Service points of dissatisfaction by respondents 45
Figure 7: Percentage of respondents willing to recommend MCH services 51
ABBREVIATION
WHOÂ Â Â Â Â Â Â Â Â Â Â Â Â –Â Â Â Â Â Â Â Â Â Â World Health Organization
MCH – Maternal and Child Health
PNC – Post Natal Care
FP – Family Planning
EPI – Expanded Programme on Immunization
VPDs – Vaccine Preventable Diseases
NPC – National Population Commission
UNICEF – United Nations Children’s Fund
UNFPA – United Nations Population Fund
