THE IMPACT OF TRAINING AND DEVELOPMENT ON ORGANIZATIONAL PERFORMANCE CASE STUDY: NATIONAL FINANCIAL CREDIT BANK KUMBA. A RESEARCH PROJECT TOPIC ON BUSINESS MANAGEMENT
ABSTRACT
The subject matter of this thesis work focuses on the impact of employees’ training and development on organizational performance. It was inspired by the fact that some organizations do not seem to care about improving the capacity of their worker but instead frown at and punish any weaknesses portray by the workers. To tackle the research problem, the researcher had as major objective to find out: whether National Financial Credit has training and development programs conducted for all employees; possible hurdles in the implementation of such programs and the practical effects training and development has on the performance at work. The researcher also emphasized on the various training methods designed and its implementation around the world during the training and development programs. Using the National Financial Credit, Kumba branch, the researcher got information from 30 respondents, through questionnaires, interviews and personal observation.
The research also reveals that training and development is a necessity in every companies particularly for the unskilled or the less experience employees. Generally, employees’ work contribution was greatly improved due to the training methods and tools used by the company. Thus, it led to a positive impact on employee’ performance and an improvement in their skills and job efficiency.
1 INTRODUCTION
The objective of this study is the impact of training and development of employees and its effects on the performance of an enterprise or organization. This chapter gives introductory information on the background, problem, and objectives of the work. It also has information on the scope and significant of the study.
1.1 Background of the study
Training is effort initiated by an organization to foster learning among its workers, and development is effort that is oriented more towards broadening an individual’s skills for the future responsibility. (George & Scott, 2012). Training and development are a continuous effort designed to improve em-ployees’ competence and organize performance as a goal to improve on the employees’ capacity and performance.
