Abstract
This study examines effective communication and organizational efficiency in civil service (A study of Imo state ministry of health Owerri). Communication can be viewed generally as interaction between persons or groups of person. Such interaction usually must originate from a source with message passed through a channel to the person to whom it is intended to (receiver) and must be capable of eliciting the response (feedback).this is enhanced through the use of appropriate way to communication in our day to day endeavour or in organizations so as to make our communication effective. The instruction used in this work was data collection questionnaire from workers who constituted the study. In the bias of above finding recommendations were made that communication must be goal-oriented and management should use formal report and management information system.
TABLE OF CONTENT
Title page
Certification page ii
Dedication iii
Acknowledgement iv
Abstract v
Table of content vi
CHAPTER ONE
1.0. Introduction 1
1.1. Background of study 1
1.2. Statement of the problem 7
1.3 objective of the study 10
1.4 Research questions 12
1.5. Statement of hypothesis 14
1.6 Significance of the study 15
1.7 Scope of the study 16
1.8 Limitation of the study 16
1.9 Definitions of terms 17
CHAPTER TWO
2.0 Literature Review 20
2.1 Introduction 20
2.2 Aim of communication 25
2.3 Essential of communication 28
2.4 Communication breakdown 34
2.5 Effective Communication 37
2.6 Channels of Communication 38
2.7 The problems of communication in the civil service 42
CHAPTER THREE
- Research design and methodology 50
3.1. Introduction 50
3.2 Research design 51
3.3. Sources/methods of data collection 51
3.4. Population and sample size 53
3.5. Sampling technique 54
3.6. Validity and reliability of measuring instrument 55
3.7. Methods of data analysis 55
CHAPTER FOUR
4.0. Presentation and analysis of data 58
4.1. Introduction 58
4.2. Presentation of data 59
4.3. Analysis of data 59
4.4 Interpretation of result 67
CHAPTER FIVE
5.0. Summary, recommendation and conclusion 70
5.1. Introduction 70
5.2 Summary of findings 70
5.3 Conclusion 72
5.4 Recommendations 73
References 75
Appendix 76
Questionnaire 77
CHAPTER ONE
- INTRODUCTION
The essence of this topic effective communication and organizational efficiency in civil service is to review the ways in which one person to another/receiver communicate effectively in our day to day activities. It is also for those who engaged themselves in office/parastatals. It also review the ways in which compensation can be broken down or barriers to effective communication, this is because communication is as important that without it, an organization cannot functions.
1.1 BACKGROUND OF THE STUDY
Communication is basic to an organization existence. It is one of the most common idea must be communicated before meaningful decisions  activities people engaged in, infact, feeling an can be made and it must continue if the objective of the organization is to be achieved.
