ABSTRACT
This study examined the Role of Effective Written Communication on Organizational Performance, a study of Akwa Ibom State Polytechnic. The study four objectives and formulated four research questions. The survey research method was adopted for the study and the study relied much on secondary and primary data. The population of this research work was drawn from the academic and non academic staff of Akwa Ibom State polytechnic, Ikot Osurua. The population is made up of 341 non-academic and 271 academic staff. The sample size of 200 was drawn using the random sampling technique. Findings showed that there is a significant relationship between effective written communication and employees’ performance in Akwa Ibom State Polytechnic, and the researcher recommended that there is need for every organization to endeavor and make effective written communication an essential and integral part of its management strategies and map out strategic ways of storing information, and it will help to minimize organizational conflict, less misunderstanding and enhance information management.
TABLE OF CONTENTS
CHAPTER TITLE PAGE
Cover Page
Fly Leaf
Title Page – – – – – – – i
Certification – – – – – – – ii
Dedication – – – – – – – iii
Acknowledgements – – – – – iv-v
Table of Contents – – – – – – vi-viii
List of Tables – – – – – – ix
List of Appendices – – – – – x
Abstract – – – – – – – xi
1.0 INTRODUCTION – – – – – 1
1.1 Background of the Study – – – – – 1-3
1.2 Statement of the Problem – – – – – 3
1.3 Objectives of the Study – – – – – 3-4
1.4 Research Questions – – – – – 4-5
1.5 Significance of Study – – – – – 5
1.6 Scope of the Study – – – – – 6
1.7 Definition of Terms – – – – – 7
2.0 REVIEW OF RELATED LITERATURE – – 7
2.1 Concept of Effective Communication – – – 7-14
2.2 The Communication Process – – – – 15-16
2.3 Performance: A Source of Organization Effectiveness – 16-20
2.4 Implication of Effective Communication on
Organizational Performance – – – – 20-24
2.5 Theoretical Framework – – – – – 25
2.6 Review of Studies – – – – – – 25
3.0 RESEARCH METHODOOGY – – – 26
3.1 Research Design – – – – – – 26
3.2 Population of the Study – – – – – 26
3.3 Sample Size and Sampling Procedure – – – 26-27
3.4 Instrument for Data Collection – – – – 26-28
3.5 Validity and Reliability Of instrument – – 28
3.6 Method of Data Presentation and Analysis – – 29
4.0 DATA PRESENTATION, ANALYSIS AND DISCUSSION
OF FINDINGS
4.1 Data presentation and Analysis – – – – 30-35
4.2 Discussions of Findings – – – – – 35-37
5.0 SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1 Summary – – – – – – – 38-39
5.2 Conclusion – – – – – – – 39
5.3 Recommendations – – – – – 40
REFERENCES
APPENDIX /APPENDICES
