A STUDY OF EFFECTS OF FRUSTRATION ON NIGERIAN SECRETARIES (A CASE STUDY OF COAL CORPORATION, ENUGU)

A STUDY OF EFFECTS OF FRUSTRATION ON NIGERIAN SECRETARIES (A CASE STUDY OF COAL CORPORATION, ENUGU)

ABSTRACT

This research project tends to scrutinize the effect of frustration on Nigerian Secretaries. This is because Nigerian Coal Corporation Enugu faces some problems like denial of qualified privileges like pay rat and office working facilities.  To test the fact, four hypotheses were drown. Managers as well as workers can cause frustration. Frustration can decline productivity. A frustrated secretary is a corrupt worker. Frustration always leads to aggression. The hypothesis were tested based on responses from the respondents vide the questionnaire. Therefore personal recommendations were made like training the secretaries very well, provision of facilities, re-creational activity, paying as and when due and others to avoid frustration.

TABLE OF CONTENTS

CHAPTER ONE

Introduction

1.1        Background of the study

1.2        Statement of the purpose

1.3        Purpose of the study

1.4        Research Questions

1.5        Hypothesis

1.6        Scope of the study

1.7        Significance of the study

CHAPTER TWO

2.1        Literature Review

2.2        Who is a secretary and what are his roles

2.3        The meaning of frustration

2.4        Causes of frustration

2.5        The effect of frustration

2.6        Summary of the chapter

CHAPTER THREE

3.1        Research Methodology

3.2        Area of the study

3.3        population of the study

3.4        sample and Sample Procedure

3.5        Instrument for Data Collection

3.6        validation of Research Instrument

3.7        Reliability Of Research Instrument

3.8        Method of Administration of the Research

3.9        Methodology Analysis

CHAPTER FOUR

Data presentation and analysis

4.1        Determination of sample questionnaire

4.2        Testing of Hypothesis

4.3        Analysis of Data

CHAPTER FIVE

Findings, implications, recommendation, conclusion and limitations.

5.1        Summary of Findings

5.2        Implication

5.3        Recommendation

5.4        Conclusion

5.5        Limitation.

Appendix

Questionnaire

Bibliography

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A STUDY OF EFFECTS OF FRUSTRATION ON NIGERIAN SECRETARIES (A CASE STUDY OF COAL CORPORATION, ENUGU)