ELECTRONIC BANKING: CHALLENGES OF NIGERIA’S BUSINESS ENVIRONMENT (A CASE STUDY OF FIRST BANK OF NIGERIA)
ABSTRACT
This research work is on electronic banking and the challenges of Nigeria’s business environment using First Bank of Nigeria Plc as a case study. The major objective of the study was to examine the relationship that exist between the adoption of electronic banking services and profitability of First Bank of Nigeria Plc in terms of investment in information and Communication Technology Equipment and Profit After Tax. The study made use of both primary and secondary sources of data collection. Quota sampling technique was used to select data necessary for this research work. Pearson’s Product Moment Correlation Coefficient was employed in testing the hypothesis. The study revealed that electronic banking, despite its challenges, has led to increased efficiency in banking and its services and reduction of waiting time experienced in the banks. The findings also revealed that e-banking are inhibited by some factors which include cost of purchasing e-banking equipments, poor power supply and inadequacy in the security of transactions conducted through e-banking. The study recommends among others that, government should improve on electric power supply and development of ICT infrastructure to enhance effective e-banking services delivery in Nigeria.
TABLE OF CONTENTS
Cover page – – – – – – i
Title Page – – – – – – – – ii
Certification – – – – – – – iii
Dedication – – – – – – iv
Acknowledgements – – – – – – v-vii
Abstract – – – – – – – – viii
Table of Contents – – – – – – ix-xii
List of Tables – – – – – – – xiii
CHAPTER ONE
INTRODUCTION
- Background of the study – – – – – 1-6
1.2 statement of the problem. – – – – 7-8
1.3 Objectives of the study – – – – – 8-9
1.4 Research questions – – – – – – 9-10
1.5 Statement of hypothesis – – – – – 10-11
1.6 Significance of the study – – – – – 11
1.7 Scope and limitations of the study – – – 12
1.8 Organization of the study – – – – – 12-13
1.9 Definition of terms – – – – – – 14-15
Endnotes
CHAPTER TWO
REVIEW OF RELATED LITERATURE
2.1 Meaning and concept of electronic banking – 17-19
2.2 The development of e-banking in Nigeria – – 19-21
2.3 Effects of e-banking – – – – – 21-26
2.4 Risks management practices associated
with e-banking operations – – – – 27-31
2.5 Regulatory tool for mitigating the risk challenges
posed by e-banking in Nigerian business environment 31-34
2.6 Challenges posed by e-banking in Nigeria
business environment – – – – – 34-37
2.7 Challenges militating against the effectiveness of
electronic banking operations in Nigeria – 3-38
2.8 The impact of electronic banking services on banking operations in Nigeria’s business environment – 38-41
2.9 Threat of cyber crime on the Nigerian banking
premises – – – – – – – 41-44
Endnotes
CHAPTER THREE
RESEARCH METHODOLOGY
3.1 Introduction – – – – – – – 48
3.2 Design of the study – – – – – – 50
3.3 Area of the study – – – – – – 50
3.4 Population of the study – – – – – 50
3.5 Sample and sampling technique – – – 51
3.6 Instrument/method for data collection – – 51
3.7 Data analysis technique – – – – – 52-53
CHAPTER FOUR
DATA PRESENTATION, ANALYSIS AND INTERPRETATION
4.1 Introduction – – – – – – – 54
4.2 Data Presentation – – – – – – 54-55
4.3 Data Analysis – – – – – – – 55-60
4.4 Interpretation of results – – – – – 59-60
4.4-1 Analysis of Research Questions – – – 60-64
CHAPTER FIVE
FINDING, CONCLUSION, RECOMMENDATION
5.1 Introduction – – – – – – – 65
5.2 Findings – – – – – – – – 65-66
5.3 Conclusion – – – – – – – 66-67
5.4 Recommendations – – – – – – 67-68
References
Appendix
LIST OF TABLES
Table 4.1 Investment in information and
communication technology equipment and
profit after tax in (2007 -2016) value (Nm) – 55
Table 4.2: Relationship between Investments in
Computer Equipment and Profit After Tax of
First Bank of Nigeria Plc. – – – 57
Table 4.3: Analysis of Research Question One (1) – 60
Table 4.4: Analysis of research Question Two (2) – 61
Table 4.5: Analysis of Research Question Three (3) – 62
Table 4.6: Analysis of research Question Four (4) – 63
Table 4.7: Analysis of Research question Five (5) – – 64
CHAPTER ONE
INTRODUCTION
- BACKGROUND OF THE STUDY
INTRODUCTION
The introduction of universal banking practice in Nigeria and the adoption of electronic banking by deposit money banks have offered increased services to customers with attendant increase in customers risk exposure. This changing environment of bank management in Nigeria has impacted much on the number of services and risk which Nigeria faced. Electronic banking is the conduct of banking business electronically which involve the use of information communication technology to drive banking business for immediate and future goals. Alhajri (2008), describes e-banking as the provision of banking services to customers through internet technology.
