CHAPTER ONE
BACKGROUND TO THE STUDY
Introduction
Employees are regarded as the most valuable element in an organization. They contribute immensely to the growth and development of any organization. Hagos and Zewdie (2018) suggest that the progress of any organization is hinged on the input made by the employees. Basically, employees are instrumental in the utilization of other resources such as technology, finance, information and other managerial tools in the achievement of organizational goals and objectives. Employees do not carry out these functions in a vacuum: they need to interact and synergize with others to get their jobs done, so there is a growing concern for managers in organizations to create a positive work environment. However, having a pleasant work relationship amongst employees makes it easier for employers to mobilize their energies with their employees to achieve results (Galer et al., 2005). According to Buckingham and Coffman (2000) a survey carried out on 2,500 organizational departments in 24 organizations has revealed that the existence of an effective employee relations is depended on the managers’ leading and managerial practices.
organization’s concerted efforts
All organizations, both public and private entities rely on some form of communication to send their messages across to their target audience, or inform their target audience of the mission and vision of their entity. Employee mostly hypes performance at the work place when effective communication is at its ultimate. For instance, when the information about an organization’s policies and procedures are at its optimum level with openness and accuracy; and also when the information provided is adequate, factual and has good feedback (Kacmar et al., 2003; Neves & Eisenberger, 2012).
Meanwhile, only sizeable modern age organisation has placed value on effective work place way of communicating. It is assumed by some management members that, communication is the simplest task for everyone to execute but research has shown that communication thus make and unmake the existence of an organisation. In most organisations, managers often leave that aspect of effective communication to the human resource department as their focus only reaches for the operational activities.
