HUMAN RESOURCES MANAGEMENT IN COMMERCIAL BANKS

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HUMAN RESOURCES MANAGEMENT IN COMMERCIAL BANKS(A CASE STUDY OF UNION BANK OF NIGERIA PLC ENUGU)

TABLE OF CONTENTS

CHAPTER ONE

Introduction 1

Back Ground of the study 1
Statement of the problem 4
Purpose of study 5
Scope of the study 6
Research question 6
Null Hypothesis (H01) 7
The significant of the study 8
Definition of terms 9

CHAPTER TWO

Literature Review 11

2.1 WHAT IS HUMAN RESOURCES

2.2 HISTORICAL BACKGROUND OF HUMAN RESOURCES DEVELOPMENT IN NIGERIA

2.4 The effect of lack of good relationship between

supervisors and their subordinates on the overall

performance of union bank 11

2.5 The effect of staff resignation on bank services 18

2.6 The effect of staff involvement in fraudulent

activities on the banking sector 25

2.7 The impact of industrial relations on bank services 30

2.8 HISTORY OF UNION BANK NIGERIA PLC

2.9 Summary of the overage literature review 32

2.8 CHAPTER THREE

Research Methodology 34

Research design 34
Area of the study 34
Population of the study 34
Sample and sampling procedure 34
Instrument for data collection 35
Validity and reliability of the instrument 36
Administration of instrument 37
Method of data analysis 37

CHAPTER FOUR

Data presentation and results

Summary of results/findings 39

CHAPTER FIVE

Discussion, implication and recommendation 51
1. Discussion of findings 51
2. Conclusion 55
3. Implication of the results 56
4. Recommendations 57
5. Suggestions for further researcher 58
6. Limitations of the study. 59

Reference 60

Appendix 61

LIST OF TABLES

Table 4.1 Response analysis on Research question 1 to what extent do you agree on the existence of good relationship between Junior and Senior Staff of union bank plc Lagos plc?

Table 4.2 Test of Hypothesis 1.

Table 4.3 response analysis on research question 2, to what extent do you agree on resources adequate in Union Bank for job satisfaction and motivation as it regards to the problem of bank staff resignation?

Table 4.4 Test of Hypothesis 2

Table 4.5 Response analysis on Research question 3, what are the general causes of bank staff involvement in fraudulent activities?

Table 4.6 Test of hypothesis 3

Table 4.7 response analysis on research question it, what is the position of industrial relationship in commercial Banks with particular reference to Union Bank of Nigeria Plc lagos.

Table 4.8 Test of Hypothesis

ABSTRACT

This is a research work on human resources management on overall performance of a firm a case study of Union Bank of Nigeria Plc. It is aimed at ascertaining the extent of staff welfare, their training and development, and how it affects the growth of the bank. Important of the study is to enable the bank render good and efficient services to their customers. This could be done when the management might have identified and complied with areas of the work force that needed urgent attention. The findings are:

a.There are good relationship between senior and junior staff of union bank plc Lagos.

b.There is no significance difference on the resources adequacy for job satisfaction and motivation as it regards to the problem of bank staff resignation.

c.There is no significance difference on the general causes of bank staff involvement in fraudulent activities.

d.There is no significance difference on the position of good industrial relation between senior and junior staff of Union Bank of Nigeria Plc Lagos.

CHAPTER ONE

INTRODUCTION

BACKGROUND OF THE STUDY

Wendel (1973) described human resources in his books as consisting of all individuals engaged in any of the organizations activities regardless of their levels. Human resources from the above simply means, men and women working for an organization, irrespective of the post they are holding. Human resources management centers on the modern world of work with the emphasis on people which are the most critical and differentiating resources for achieving future desired by every organization. Labour being the production for not only the future success but also for the reinvention of organization.