IMPACT OF INFORMATION TECHNOLOGY IN BANKING INDUSTRY (A CASE STUDY OF SKYE BANK )
ABSTRACT
This project work is on the impact of information technology in the banking industry. And Sky Bank will be chosen as a case study.
In doing this, both primary and secondary data were collected to solve the research problem. The population of the study comprises of the personal of Sky Bank and the customers that patronize their services.
The research instrument used for data collection were questionnaire and oral interviews. Tables, frequencies and percentages were used in presenting and analyzing the data collected. The chi – square statistics was used at 5% level of significance to test the various hypothesis.
From the data analysis, the researcher came up with the following findings:
– That the customer are not satisfied with the level of information technology of the Bank
– Then based on the findings above the researcher recommended the following that the bank should:
(a) Improve the information technology to help them enhance efficiency of the services and satisfy their customers
(b) That the bank should continue to source for information that would help them satisfy their customers.
(c) The problem of funds and high cost of information should be taken care of by releasing fund which will be used to improve the quality of information technology of the bank.
The conclusion of this study is that information technology of Sky bank has a vital role to play in enhancing the efficiency of the services provided by the company.
TABLE OF CONTENTS
Title Page
Abstract
Table of Contents
CHAPTER ONE
1.0 Introduction
1.1 Background of the study
1.2 Statement of Problem
1.3 Objective of the Study
1.4 Research Hypothesis
1.5 Significance of the Study
1.6 Scope of the study
1.7 Definition of Terms
CHAPTER TWO
2.0 REVIEW OF RELATED LITERATURE
2.1 Review Of Related Literature
2.2 Banking environment in Nigeria
2.3 Application of information system
applied in banking industry
2.4 Types of information system allied in
banking industry
2.5 The impact of information technology to all state bank (Head office in Enugu)
2.6 Organizational Profile
CHAPTER THREE
3.0 RESEARCH METHODOLOGY
3.1 Sources of Data
3.2 Area of Study
3.3 Population of Study
3.4 Sample of six Determination
3.5 Research Instrument
3.6 Treatment of Data
3.7 Questionnaire Distribution
CHAPTER FOUR
4.0 Data presentation, analysis and interpretation
CHAPTER FIVE
5.0 SUMMARY OF FINDINGS, RECOMMENDATION AND CONCLUSION
5.1 Summary of Findings
5.2 Recommendation
5.3 Conclusion
Bibliography
Appendix.
CHAPTER ONE
1.0 INTRODUCTION
1.1 BACKGROUND OF THE STUDY:
The world is a global village. It is due to the global state of the world that bedsore became such an organic economic activity armed at producing goods and services.
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IMPACT OF INFORMATION TECHNOLOGY IN BANKING INDUSTRY (A CASE STUDY OF SKYE BANK )
