ABSTRACT
Conflict is a natural phenomenon in most organisations as long as human relationships are involved. As such the existence of conflict has become an issue of concern in NEWMAP, EDO STATE in Edo State as a result of employees’ welfare. The resulting Impacts has not only affected the employees but also the organisation as a whole. This study examined the Impacts of intra- organizational Conflict Management on the Performance of NEWMAP, EDO STATE Edo State. The study adopts survey design and is cross sectional in nature. The population of the study consists of 500 staff of NEWMAP, EDO STATE Edo State. Questionnaire was utilized in analyzing the data. The study found that collaboration strategy and avoidance strategy have positive significant Impacts on the performance of NEWMAP, EDO STATE Edo State, while compromise strategy has a negative significant Impacts on the productivity of the organisation. The study concluded that there is no one best strategy in managing conflict as the management of conflict depends on the behavioural intentions of the parties to conflict, the time frame and the situation the organisation finds itself. It therefore recommended that management of NEWMAP, EDO STATE should emphasize the adoption of collaboration and avoidance strategies in order to improve the performance of the organisation.
CHAPTER ONE: INTRODUCTION
1.1 BACKGROUND OF THE STUDY
 The establishment and continuous existence of organisation through the realization of set goals and objectives requires the continuous and effective functioning of its material input with the human element being indispensable. However, the human elements required to facilitate goals attainment often engage in disagreement and variance over factors such as interest, views, style of management among others. The reactionary Impacts is due to the perceived incompatibilities resulting typically from some form of interference or opposition is term conflict.
Azamosa (2004) observed that conflicts involve the total range of behaviours and attitudes that is in opposition between owners/managers on the one hand and working people on the other. It is a state of disagreement over issues of substance or emotional antagonism and may arise due to anger, mistrust or personality clashes. Irrespective of the factors resulting in conflict, it has been observed that industrial conflicts produce considerable Impact on organisations and should be consciously managed as much as possible.
For people to progress at work and other aspect of life, there must be cooperation, which is essential to ensure task attainment and stability in life. However, it would be wrong to reach the conclusion that cooperation is good while conflict is bad, this is because both concepts are pervasive and co-exist in our social life. Conflict is inevitable given the wide range of goals for the different stakeholder in the organization and its absence signifies management emphasizes conformity and stifles innovation.
Rahim (2001) opined that conflict might be interpersonal or inter group with Interpersonal conflicts occurring between a supervisor and his subordinate or between two individuals at the same level of the organizational hierarchy. Inter group conflicts often occur between two trade unions, between two departments or between management and workers while attempting to implement the policies and programme of the organization
Hence, this paper reviews the sources, types, causes and consequential Impacts of conflict and its effective management on corporate productivity with the aim of suggesting a valid, objective and transferable conclusion using NEWMAP, EDO STATE in Edo State as a case study.
1.2 STATEMENT OF THE PROBLEM
This research work aim at finding out what really brings about conflict and its Impacts or organizational productivity, most especially with a popular references to NEWMAP, EDO STATE in Edo State. Problems such as:
