IMPLEMENTATION OF A COMPUTERIZED MANAGEMENT SYSTEM IN INSURANCE INDUSTRY
ABSTRACT
The study examines the implementation of computerized management system in insurance industry. It identifies the imperatives for adoption of technology to promoting efficient and effective service delivery in the insurance industry as a strategy for attainment of profit maximization objectives of insurance company in Nigeria. The study is an empirical design which utilizes responses of structured questionnaire of 160 respondents from 3 insurance companies to explore the impact of technology adoption and insurance companies profitability in Nigeria. This implies that the adoption of technologies by insurance companies enhanced their efficiency, quality of service delivery and profitability. The study included the implementation of a computerized management system has positively effected insurance industries in Nigeria. One of the findings of the research is that there is improvement in the computerized management system in the insurance industry since it was computerized. And one of the recommendations is that physical control should be established for overall security of data centre to prevent physical damage to hardware and software or injury to personnel arising from fire or other hazard and to prevent theft.
TABLE OF CONTENT
Title page
i Certification ii
Dedication iii
Acknowledgement iv
Abstract vii
Table of content viii
CHAPTER ONE
1.0 Introduction 1
1.1 Background of study 1
1.2 Statement of the problem 5
1.3 Objective of study 6
1.4 Research Question
1.5 Significance of the study 7
1.6 Scope and Limitation of the study
1.7 Definition of terms 11
CHAPTER TWO
2.0 LITERATURE REVIEW
2.1 History of computerized management system
2.1 History of topic of study
2.3 Information technology and insurance industry.
2.4 Effect of information technology on customers satisfaction in Nigeria financial institutions.
2.5 Impact of technology on insurance industry
2.6 Applications for the insurance industry
2.7 The use of technology in insurance
2.8 Technology and distribution of insurance and advertising of insurance services
2.8 Summary of related review
CHAPTER THREE
3.0 Research Methodology 26
3.1 Data Collection 26
3.2 Research design 27
3.3 Population of the study 29
3.4 Sampling method used 29
3.5 Instrument for data collection 30
3.6 Validity of the Instrument 31
3.7 Reliability of Research Instrument 32
CHAPTER FOUR
4.1 Findings 33
4.2 Discussion of findings 45
CHAPTER FIVE
5.1 Conclusion 51
5.2 Recommendations 52
Bibliography 55
Appendix 56
