THE ROLE OF INFORMATION AND COMMUNICATIONS TECHNOLOGY IN SERVICE DELIVERY IN THE ANAMBRA STATE MINISTRY OF EDUCATION
TABLE OF CONTENTS
Title page …………………………………………………………i
Approval page…………………………………………………..ii
Dedication……………………………………………………….iii
Acknowledgement…………………………………………….iv
Table of contents…………………………………………………v
List of tables……………………………………………………..vi
Abstract…………………………………………………………vii
CHAPTER ONE
Introduction
- Background of the study………………………………….1
- statement of the study…………………………………….2
- research questions…………………………………………3
- hypothesis…………… …………………………………….3
- objective of the study……………………………………..4
- significance of the study …………………………………4
- scope of the study…………………………………………5
- limitation of the study…………………………………….5
- definition of terms…………………………………………5
CHAPTER TWO
LITERATURE REVIEW
- review of literature………………………………………6
2.1   concept of ICT……………………………………………6
2.2   the role of ICT in service delivery in government ministries……………………………………………………….8
CHAPTER THREE
RESEARCH DESIGN AND METHODOLOGY
- the design of the study ………………………………14
- the population of the study …………………………14
- sample and sampling technique…………………….14
- method of data collection ……………………………15
- method of data analysis………………………………16
CHAPTER FOUR
PRESENTATION ANALYSIS AND INTERPRETATION OF DATA
1.4.  data presentation and analysis…………………….18
4.2   testing of hypothesis…………………………………25
4.3   discussion of finding…………………………………26
CHAPTER FIVE
- discussion of findings…………………………………30
- summary ……………………………………………….30
- conclusion………………………………………………30
- recommendation……………………………………….31
LIST OF TABLES
Table1:      showing different types of ICT application …..1
Table 2: showing number of questionnaire distributed and retrieved …………………………………………………………1
Table 3: showing sex distribution of respondents …………..1
Table 4 : showing age distribution of respondents ………….2
Table 5:showing marital status of respondents………………2
Table 6:showing portfolios of respondents …………………..2
Table 7:showing percentage response of item on whether or net respondents are ICT…………………………………………3
Table 8: showing percentage response of item on how respondents would rate their knowledge of ICT ……………3
Table 9 showing percentage response of item 3 on whether or not respondents have any ICT device at their work place
Table 10:showing percentage response of item 4 on how often respondents use ICT at work……………………………4
Table 11: showing percentage response of item :5 on whether or not adoption of ICT products facilitates accurate records and effective data managements………………………………4
Table 12: showing percentage response of it item 6 on whether or not adoption of ICT enhances faster services …..5
Table 13: showing response of item of whether or not adoption of ICT makes communication easy………………5
Table 14:Â Â showing percentage response of item 8 on whether or not adoption of ICT enhances prompt and fair attention..5
Table 15:Â Â showing percentage response of item 9 on whether or not adoption of ICT facilitates convenient business hour..6
Table 16:  showing percentage response of item 10, on how respondents would rate the impact of ICT on proper forecasting ……………………………………………………….6
Table 17:  showing percentage response of item 11 on how respondents would rate the impact of ICT on the need for modernizing the work process…………………………………7
Table 18:  showing percentage response of item 12 on how respondents would rate the impact of ICT on time-saving…7
Table 19:Â Â showing percentage response of item 13 on how respondents would rate the influence of ICT on error rate reduction
Table 20:  showing percentage response of item 14 on how respondents would rate the influence of ICT on management decision or the decision making process ……………………..8
Table 21:  showing percentage response of item 15 on whether or not adoption of ICT reduces inter-personal relationships…………………………………………………….9
Table 22:  testing of hypothesis one that the use of ICT in Anambra State Ministry of Education has had a positive impact on service delivery……………………………………..
Table 23:Â Â testing of hypothesis two that the constraints of the effective use of ICT in service Ministry of Education are high cost of procuring ICT products and inadequate ICT literacy.
ABSTRACT
 The aim of this study was to examine the role of ICT in service at the Anambra State Ministry of Government. To this end a review of the concept of ICT and the role it plays in service delivery in Government ministries is carried out. Two research questions and four researches, hypothesis stated in both the null and collected with the aid of a questionnaire and analyzed with the simple percentage and mean analysis method. At the end it was discovered that although the adoption of ICT has had a positive impact on service delivery at the Anambra State ministry of Education the Ministry of Education, the Ministry still faces ICT related challenges like high cost of cost of training staff to become ICT complaint and high cost of retooling procedures to adopt to ICT services. Based on these finding it was recommended, among other things that Government should develop a comprehensive plan on how to start using ICT products effectively. This plan will not stop at procument, but will move further to include, maintenance and repairs financing staff training, etc.
CHAPTER ONE
INTRODUCTION
1.1Â Â Â Background of the Study
The world today is shaped by the advancement in the field of information and communication technology (ICT) the relevance of (ICT) information and communication technology to the development of individuals or organization nations and the entire world cannot be over emphasized (Oyekanmis 2005). Information and communication technology (ICT) is therefore seen as the driving force. Nigeria has come to realize this fact and Government at various levels in the country had also adopted the technology towards the overall growth and development of the society. The use of (ICT) information and communication technology in governance is expected to improve decision making increase citizen participation in economic development support the modern work force enhance social well being and narrow the digital (Oyekanmis 2005).
One of the area in which government has strove to make the impact of (ICT) information and communication technology felt are the ministries. Government ministries are know for gathering processing and storing a wide variety of information needed for immediate of future purposes. These tasks however onerous they appear are the ones which (ICT) information and communication technology seek to provide an easy and convenient way of accomplishing (mertz,2994)
Not with standing Mertz (2004) argues that government ministries in developing communities still have trouble making effective use (ICT) information and communications technology investments, it can be difficult to hire experienced technical staff and educate exciting administrative and program staff. Training is expensive short lived and seldom fits the individual needs of organization.
It is against this backdrop that this study looks at the role of (ICT) information and communication technology in the service delivery of Anambra State Ministry of Education.
- Statement of the Problem
Service delivery in any Government Ministry involves a wide range of activities such as policy formulation budget preparation, then drafting of bills public enlightenment keeping of official documents etc. Dibier (2003) in trying to accomplish these tasks ministries more often than not rely on information and communications technology (ICT) device in gathering processing and storing a wide varieties of information required for immediate or future purpose as regards to this activities.
However Mertz (2004) urge that government ministries in developing communities still have troubles making effective use of (ICT) information and communications technology. They try to move forward using ICT, but often do not have the vision and experience on how to do so. Then, once they make (ICT) information and communications technology investments, it can be difficult to hire an experienced technical support staff and to educate existing administrative and program staff training is expensive, short lived and seldom fits the individuals needs of the organization
It is against this backdrop that this study looks at the Anambra State Ministry of Education
- Research Questions
The research question for this study is put forward as follows:
- To what extent has the use of ICT in Anambra State improved service delivery in Anambra State Ministry of Education?
- What are the constraints to the effective use of (ICT) information and communications technology in the ministry of education?
- Hypotheses
For the purpose of this study, the following hypotheses are out forward. Hypothesis one
Hi: the use of (ICT) information and communications Technology in Anambra State Ministry of Education has had a positive impact on their service delivery.
Ho: the use of (ICT) information and communication Technology in Anambra State Ministry of Education has not had a positive impact on service delivery.
Ho: hypothesis two
Hi: the constraints to the effective use of (ICT) information and communications technology in the service delivery at the Anambra State Ministry of Education are the high cost of procuring (ICT) information and communications technology device and inadequate ICT literacy.
 Objectives of the Study
The objectives of the study are as follow
- To examine the impact of (ICT) information and communications technology in service delivery at the Anambra State Ministry of Education.
- To identify the constraints to the effective use of (ICT) information and communications technology in service delivery at the Anambra State Ministry of Education.
- To recommend solutions to the problems of effective (ICT) information and communications technology utilization in Anambra State Ministry of Education.
