MANAGEMENT INFORMATION SYSTEM AND ORGANIZATIONAL DECISION MAKING (A STUDY OF POWER HOLDING COMPANY OF NIGERIA)

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TABLE OF CONTENTS

Title                 –           –           –           –           –           –           –           –           –           i

Approval         –           –           –           –           –           –           –           –           –           ii

Certification              –           –           –           –           –           –           iii

Dedication      –           –           –           –           –           –           –           –           –           iv

Acknowledgement               –           –           –           –           –           v

Table of contents           –           –           –           –           –           –           vi

Abstract          –           –           –           –           –           –           –           –           –          

CHAPTER ONE

  1. Background of the Study        –          –           –           –           –           –           1
  2. Statement of the Problem       –           –           –           –           –           –           2

1.3       Objectives of the Study          –           –           –           –           –           –           3

1.4       Relevant Research Questions –           –          –           –           –           3

1.5       Test of Hypotheses     –           –           –           –           –           –           –           4

1.6       Significance of Study –           –           –           –           –           –           –           5

1.7       Scope of the Study     –           –           –           –           –           –           –           5

1.8       Definition of Terms    –           –           –           –           –           –           –           5

1.9       Profile of Power Holding Company of Nigeria     –           7

Chapter References     –           –           –           –           –           –           –           10

CHAPTER TWO

2.0       Introduction    –            –           –           –           –           –           11

2.1       Concept of Organizational Decision Making —         –           11

2.1.1    Three Levels of Decision Making       –             –           –           12

2.1.2    The Key to Effective Decision Making             –           –           13

2.1.3    Steps in Decision Making       –   –           –           –           14

2.2       Decision Making and Management Information System    –           16

2.3       The role of management information system in improving decision

making.           –           –           –           –           –           –           –           –           18

2.4       Management Information System      –    –           –           22

2.5       Types of Management Information System   –   –           22

2.6       The MIS used By PHCN       –           –           –           24

2.7       Problems with MIS     –               –           –           –           24

2.8       Components of Management Information System (MIS)    –           25

2.8.1    Management   –             –           –           –           –           25

2.8.2    Levels of Management in Organizations        –           –           26

2.8.3    Information             –           –           –           –           28

2.8.4    Levels/Processes of Information In Organizations      –           29

2.8.5    System                –           –           –           –           –           30

2.9       Purpose of Management Information System in PHCN   –           32

2.10     Qualities of Good Management Information –       –           33

2.11     Benefits of a good management information system.  –           36

2.12     Relevance of Management Information System to PHCN    –           37

2.13     Attitudes of Management to Information Generation and Uses        –           38

2.14     Reasons for Information Management      –           –           39

Chapter References     –           –           –           –           –           –           –           42

CHAPTER THREE: RESEARCH METHODOLOGY

3.1    Research Design        –           –           –           –           –           45

3.2    Data Collection Method       –           –           –           –           46

3.2.1 Primary Source   –           –         –           –           –           46

3.2.2 Secondary Source          –      –           –           –           –           46

3.3   Population of study        –           – –           –           –           47

3.4    Sample size        –                 –           –           –           –           47

3.5   Data collection instruments      –           –           –           –           47

 3.6   Method of data analysis        –           –           –           –           –           48

 Chapter References        –       –           –           –           –           50

CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS

4.0       Introduction    –       –           –           –           –           –           51

4.2       Section 1: Demographic Data                        –           –           52

Chapter References     –           –           –           –           –           –           –           71

CHAPTER FIVE: FINDINGS, CONCLUSION AND RECOMMENDATIONS

5.0       Introduction    –           –  –           –           –           –           –           72

5.1       Findings          –           –           –          –           –           –           –           –           72

5.2       Conclusion      —          –           –   –                       –                       –           73

  • Recommendations                    –           –           –           –           74

Bibliography   –           –           –           –           –           –           –           –           75

Appendix 1 –        –        –        –        –        –        –        –        79

Questionnaire  –       –       –       –       –       –       –       80

ABSTRACT

This study is an exploratory study, which attempts to examine if Organizational Decision Making could be improved by proper implementation of Management Information System. An organization needs information on which to base decisions concerning the current operations and future plans. In this dispensation of modern business, information are required to be cheap, accurate and timely, and it is only a computer based technology that possesses the speed and capability to provide this kind of information which is an invaluable tool for an organization’s management decision making. The methodology adapted involves the use of primary data, through structured questionnaire collected from sample of 72 respondents randomly selected and analyzed using the descriptive method to express the relationship among variables. The data were further subjected to chi-square statistical tool in testing the hypothesis from which the position of the research study was established. The result obtained showed that Organizational decision making could be improved by proper implementation of Management Information System. As such, we can deduce that proper decision making resulting from the implementation of a sound and functional Management Information System can go a long way in ensuring the survival of an Organization. It is vital to remember that, improvement in decision making is fundamentally meant to ensure customer satisfaction while organizations continue to flourish in success.

CHAPTER ONE

  1. BACKGROUND OF THE STUDY

The rate at which public organizations are winding up these days is a serious signal that something is wrong with their decision making system. The deplorable state of majority of these public organizations such as the Power Holding Company of Nigeria (PHCN) in spite of the billions of naira being injected into the Power sector annually is having a ripple effect on the economy of Nigeria. A good number of these organizations have either been closed down owing to the fact that they could no longer fulfill the purpose for establishing them or have been privatized with the intent to address the anomaly as this has greatly increased the rate of unemployment and caused a sharp decline in the standard of living.

In recent past, a lot of measures such as downsizing and mere introduction of computers in the work place considered ideal to address this problem were initiated by the federal Government, but it yielded little or no results while the problem persists. This clearly points to the fact that, the managers charged with the corporate responsibility of making dynamic decisions that would put this organization on the path of sustainable growth and quality service delivery are not making the right decisions or do not have access to accurate, timely and quality information.

Managers and business leaders have to accomplish several functions and perform different roles. These roles are connected to communication, information and decision making.  The decision managers make often influence the lives of many individuals, business and even the whole society.

Decision making is one of the primary responsibilities of being a Manager. The quality of a manager’s decision is important for two principal reasons. Firstly, the quality of a Manager’s decisions directly affects his career opportunities, rewards and job satisfaction. Secondly, managerial decision contributes to the success or failure of an organization, (Cole,1996). It is against this backdrop that, Management Information System is considered as a veritable tool in addressing the issue of Poor Organizational Decision Making. Though, it is an established fact that, MIS may not always provide all the solutions to organization’s poor decision making, but it sure goes a long way in addressing it as far as the success of every organization is tied to the quality of Information available to the decision makers in the organization, (Harvey, 1994).

  1. STATEMENT OF THE PROBLEM
MANAGEMENT INFORMATION SYSTEM AND ORGANIZATIONAL DECISION MAKING (A STUDY OF POWER HOLDING COMPANY OF NIGERIA