THE MANAGEMENT OF QUALITY CONTROL PROCEDURES IN A TYRE MANUFACTURING COMPANY. A CASE STUDY OF MICHELIN NIGERIA LIMITED
ABSTRACT
It is generally beloved that Nigerians are not satisfied with goods made in Nigeria but are rather attract to foreign made products. This state of affairs is attributed to the poor quality of products. This study seeks to examine the various quality procedures that exist in the manufacturing firms and also assess effectiveness of the applications.
To achieve this objective, a case study is carried out in Michelin Nigeria Limited a tyre manufacturing firm in Port-Harcourt known as the best long ago for its proximity, familiarity and cost related consideration. A review of related literature was under taken. A questionnaire was developed and administered to head of productor departments, supervisors and their workers.
From the analysis of data collected, it is found that the application of quality management procedures ensures high quality of product but is generally influence by some problems.
The problems revealed include dishonest attitude of inspectious, poor conditions of plants and equipment, lack of training plants and equipment, lack of training for all categories of workers, lack of team spirit work and poor quality of raw materials. It is recommended that appropriate measures should be taken to overcome these factors so as to improve their quality and productivity.
CHAPTER ONE
INTRODUCTION
1.1Â Â Â Â Â Â BACKGROUND OF THE STUDY
THE CUSTOMER BENEFITS
In recognizing that quality control is the life blood of the organization, and aims at satisfying the desires of the customer. A company will make more money if it satisfies its customer needs better than competitors. Therefore, in applying quality control, the company would produce what the customers want, and by so doing, they maximize profit.
THE ECONOMY BENEFITS
The company should ensure that their product of quality that is beneficiary to the economy. Better quality products improved quality completion worldwide, improved quality completion worldwide, improve utilization of resources conservation of manpower and material.
The pre-requisites of effective quality management are freedom from deficiency and minimize cost. Considering the forth going activities of total management policy and quality which is a collective effort geared toward achieving the level of quality desired by both organization and the customer.
1.2Â Â Â Â Â Â STATEMENT OF THE PROBLEM
Although the success of every manufacturing organization depends greatly on the degree of its reputation for supplying quality products that will give customer satisfaction in the price that will give customer satisfaction in the price range offered yet the realization of quality standard has been the problem of manufacturer concern, which has led to a research of this nature.
It thus follows that Nigeria manufacturing organization to be successful, they must pledge great emphasis on the establishment, documentation and maintenance of quality policy of the company.
It requires that every section of production must have its quality related activities well defined documented and maintained. The personnel responsible for quality function must be conversant with their activities, in all quality that quality procedures for each section is followed in order to achieve acceptable quality.
