Places going viral: Twitter usage patterns in destination marketing and place branding

Purpose – The purpose of this paper is to analyse how Twitter is utilized by five prominent American destination marketing projects (Illinois, San Francisco, Idaho, Texas, and Milwaukee) to understand the overall trends and usage patterns of microblogging, and the relation of social media ecology and place branding. Design/methodology/approach – This is a comparative study of five Twitter accounts belonging to five destination marketing offices (@enjoyillinois, @onlyinsf, @visitidaho, @texastourism, and @visitmilwaukee). This research looks at two different types of communication activities on Twitter: one-way communication (i.e. broadcasting messages), and two-way communication (i.e. conversing with other users). A total of 5,582 tweets created between October 10, 2011 and October 10, 2012 were analyzed in terms of main topics and subjects covered, and main communication activities engaged. Findings – The research found that destination marketing projects tend to use Twitter pre-dominantly to share about…