THE SIGNIFICANCE OF INFORMATION TECHNOLOGY ON THE BANKING INDUSTRY (A CASE STUDY OF FIRST BANK PLC ENUGU MAIN)
ABSTRACT
This study is intended to evaluate the impact of information technology in the banking industry. Information technology includes any communication devices such as telephone i.e cellular phone television computer and network hardware and software satellite system and so on as well as video conferencing and distance learning. Information technology such as on line banking and relationship marketing are increasingly important. In the banking industry they use information technology channels to interest with their financial services provider and this interaction affects the relationship quality between the customers and the financial services providers. Any banking industry that did not exhibition an information technology gap have more positive perceptions with their financial services provides. Information technology which deal with the roles and impact it plays on the banking industry has improved the economy. The objectives of the study includes to find out the major cause of information technology in the banking industry do find out whether the information technology is efficient or not to recommend solution based on the findings and to know whether it perform belong expectation. Methodology used in collecting data include only primary and secondary sources of data. From the data collected the researcher will find out whether the information technology has improved the services renders or not the researcher will also worked on the problem of information technology and solution to the problem. Finally she will show how information technology has improved their services in the banking industry.
TABLE OF CONTENT
Chapter one
1.0Â Â Â Â Â Introduction
- Background of the study
- Statement of problem
- Objective of research
- Scope and delimitation of study
- Research question
- Significance of the study
- Definition of terms
Chapter two
2.0Â Â Â Â Â Literature review
- An overview of information technology
- Other development of information technology
- General background to information technology
- Technology and bank transformation
- The application in the banking industry
- Survival of information technology
- Setbacks of information technology
- Hindrances to information technology
