THE STUDY OF CONFLICT BETWEEN SECRETARIES AND BOSSES IN ANAMBRA STATE OWNED ESTABLISHMENT
TABLE OF CONTENTS
Title page                                                                i
approval page                                                         ii
Certification                                                           iii        Dedication                                                        iv
Acknowledgement                                                   v
Table of Contents                                                    vii
Abstract                                                                x
CHAPTER ONEÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
INTRODUCTION
Background of Study                                              1
Statement of the problem                                             4
Purpose of the study                                               5
Significance of the study                                               5
Research Questions
Delimitations of the study                                              7
CHAPTER TWO
LITERATURE REVIEW
Meaning of a secretary                                            10
Qualities of a secretary                                           14
Functions and categories of secretary                     19
Types and characteristics of conflicts                     23
Summary of literature review                                 32
CHAPTER THREE
RESEARCH METHODOLOGY
Design of the study                                                 34
Area of the study                                                     34
Population of the study                                         35
Sample of the study                                            36
Instrument used for data collection                               36
Distribution and retrieval of the instrument          37
Method of data collection                                     38
CHAPTER FOUR
PRESENTATION AND ANALYSIS OF DATA
CHAPTER FIVEÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
SUMMARY, CONCLUSION AND RECOMMENDATION
Summary of findings                                                      44
Conclusion                                                            45
Recommendations                                                45
Limitations of the study                                        47
Suggestions for further studies                                     48
References                                                             49
Appendix AÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 50
Appendix BÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 51
ABSTRACT
The major purpose of this research is to find out the causes of conflict between Secretaries and Bosses in Anambra State owned Establishments. The population of the study consists of 58 Secretaries in Anambra State Owned Companies. The sample for the study was the total population of the Secretaries which is 58. Three research questions were formulated which guided the study. Nine (9) items structure questionnaire was developed validated and tested for its reliability. The percentage method was used in calculation. The major findings of the study were:
1. Â Â Â That secretaries have more area of conflict with their bosses than areas of mutual friendship.
2. Â Â Â The consequences of such conflicts affect the progress of the establishment concerned.
3. Â Â Â That if the possible strategies or procedures suggested can be adopted by the secretaries the conflict can be remedial.
It is concluded that, it is important for the secretaries to have a good working relationship with their bosses to stop the conflicts and achieve the goals of the establishment, and bosses should provide or create a room for negotiation between them and their secretaries