TABLE OF CONTENT
Title page——————————————————-i
Approval page————————————————–ii
Dedication——————————————————iii
Acknowledgement——————————————-iv-v
Table of content——————————————-vii-viii
Abstract——————————————————–ix
CHAPTER ONE
- Introduction
- Background of the Study——————————1-6
- Statement of the problem—————————–6-7
- Purpose of the study————————————-8
- Research questions—————————————8
- Significance of the study—————————–9-10
- Scope of the study————————————–10
CHAPTER TWO
2.0 Literature review
- The
secretary and her roles————————-11-20
- The challenges automation and societal
Misconception—————————————-21-24
- Secretarial
skill and human relations—————24-33
- Summary of the literature review——————33-34
CHAPTER THREE
3.0 Research Methodology———————————-35
3.1 Design of study——————————————35
3.2 Area of study——————————————–36
3.3 Population of study————————————–36
3.4 Sample and sampling techniques———————-37
3.5 Instrument for data collection————————–37
- Validation of
instrument——————————–38
- Method of data analysis———————————38
CHAPTER FOUR
4.0 Presentation and analyses of data——————-39
- Research question
1——————————-39-41
- Research question 2———————————41-42
- Research question 3———————————43-44
- Summary of findings——————————–44-45
CHAPTER FIVE
5.0 Discussion of findings, Conclusions, and Recommendations
5.1 Discussion of findings——————————-46-48
5.2 Conclusions———————————————-49
- Recommendations———————————–50-51
- Suggestion for further studies————————–51
References——————————————-52-53
Appendix 1———————————————–54
Appendix II——————————————55-57
ABSTRACT
This research study focuses on an investigation into the challenges facing the newly employed secretaries in selected Ministries in Imo State. Specifically, five Ministries located in Owerri, Imo State were investigated, Ministries of Lands and Survey, Ministries of Agriculture and Natural Resources, Works and housing, Education and Finance.
The study adopted simple random sampling techniques taking into consideration the five ministries and the “secretaries” experiences with much emphasis on newly ones. Instrument for data collection was the questionnaire.
In this study, three research questions were formulated for the purpose which include the roles expected of the newly employed secretaries in selected ministries in Imo State, the office skills expected of newly employed secretaries in the ministries, and the various challenges facing the newly employed secretaries in the ministries.
The result of the findings reveals that the general agreements on the first research question are endorsed as strongly agreed. Also the calculated mean responses for the items under research question two reveals that the respondents strongly agree to all the skills identified as the required office skills expected of the newly employed secretaries in selected ministries in Imo State.
In research question three, four out of the seven challenges indicated were strongly agreed to as the challenges facing the newly employed secretaries, while the remaining three were strongly disagreed upon as challenges facing newly employed secretaries.
It was therefore, recommended that the executives and indeed all staff should extend their hand of fellowship to the newly employed secretaries. They should neither be abused nor misused. The secretaries on their own part should work with caution.
Chapter One
Introduction
1.1 Background of the Study
In every area of human endeavour, new entrants are naturally faced with certain challenges. The challenges are not usually very simple. Some are complex and so frightening that they can easily throw the ill equipped out of the track. This phenomenon is found in every profession including secretarial profession.
However, the intensity of the challenge varies according to the circumstances and the demands of the job. The newly employed secretaries in the ministries such as ministries of lands and survey, ministries of agriculture and natural resources, work and housing, education and finance, are prone to these challenges much more than others. One of the major challenges they face is that of acceptability. Before any secretary can comfortably work in any office, there must be an evidence of co-operation among the staff. This co-operation is born out of the willingness of the senior staff to accommodate the new staff. The co-operation is expected from both the super ordinate, coordinate, and subordinate staff of the organization.
