THE IMPACT OF CONFLICT MANAGEMENT ON ORGANIZATIONAL EFFECTIVENESS A STUDY OF FEDERAL POLYTECHNIC NEKEDE OWERRI

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Abstract

This project with the topic, “Impact of Conflict Management on Organizational Effectiveness” has been chosen as a result of the menace in our organization today both the private and the public. The first chapter, being the inductor part of the project will give a brief introduction of the topic as well as the purpose of the study, its significance, historical background of federal Polytechnic, Nekede Owerri as the case study and the research questions on the topic. In the chapter two which is referred to as the chapter of literature review, effort will be taken to review textbooks and current journals as well as write up on areas like the theoretical framework of conflict, the views of different scholars on it. The third chapter which is the research methodology chapter will present various means of employed in gathering data used for the study and how the research work was structured viz-a viz the research instruments and their description, sampling plan adopted and its procedures. Chapter four which is tagged, “Presentation and analysis of data” will analyze all the data both those in section A and section B that is the bio data of respondents and individual statements. The last chapter will give the summary of the whole project and logical conclusion will be drawn from the findings of the analyzed data.

TABLE OF CONTENTS

Title Page

Certification Page                                                    ii

Dedication                                                             iii

Acknowledgement                                                  iv

Abstract                                                                vi

Table of content                                                     vii

CHAPTER ONE

  1. Introduction                                                    1

1.1  Background of the study                                   3

1.2  Statement of the problem                                 7

1.3  Objectivities of the study                                         8

1.4  Research questions                                          8

1.5  Significance of the study                                   10

1.6   scope of the study                                          10

1.7  Limitation of study                                           11

1.8  Definition of terms                                              11

CHAPTER TWO

  • Literature Review                                             14

2.1  Introduction                                                    14

2.2  Theoretical frame of the concept                        14

2.3  Dysfunctional and functional aspect of conflict            16

2.4  Types of conflict                                              19

2.5  Sources of conflict in an organization                  21

2.5.1 Conflict resulting from structural organizational

           Structural differentiation.                              21

2.5.2 Conflict resulting from individual differences              25

2.5.3 Other issues which can lead to conflict              28

2.6  Process of conflict Development                         29

2.7  Conflict management in an organization                     31

2.7.1 Structural Approach                                        31

2.7.2 Interpersonal Approach                                   32

2.8  Conflict and disputes settlement procedures        34

2.8.1 Internal Procedures for settling conflict                     35

2.8.2  External procedure                                        37

2.9  Ordinance governing procedure for handling

 conflict between polytechnic authority and the

students’ union                                                      40

2.10 Certain Do’s and Don’ts in handling conflict         41

2.11 Management and organizational effectiveness.     43

2.12 Management of organizational effectiveness        45

2.13 Summary                                                              47

   References                                                          48

CHAPTER THREE

  • Research design and methodology                     49

3.1  Introduction                                                    49

3.2  Research design                                              49

3.3` Sources / methods of data collection                  49

3.4  Population and sample size                               50

3.5  Sample techniques                                           50

3.6  Validity and reliability of measuring instrument    51

3.7  Method of data analysis                                    51

CHAPTER FOUR

  • Presentation and analysis of data                       53

4.1  Introduction                                                    53

4.2  Presentation of data                                                54

4.3  Analysis of data                                               68

4.4  Interpretation of result                                     72

CHAPTER FIVE

  • Summary, conclusion and recommendation         73

5.1  Introduction                                                    73

5.2  Summary                                                       73

5.3  Conclusion                                                      75

5.4  Recommendation                                             75

References                                                             79

Appendix                                                               80

CHAPTER ONE

  • INTRODUCTION

Most organizations cherish esprit de cope. They preach it but fail to work for its survival, hence conflict is born. The fact still remains that whereas there is a group of people living or working together in an organization either having a formal or informal setting, conflict is bound to occur.

Right from the genesis of man till date and days to come, conflict has been part of the system. According to a renown psychologist, he said, “science and technology has come to teach us how to fly in the sky like birds and swim in the ocean like fishes but it has failed to teach us how to live peacefully on the surface of the earth”. This is a pointer to the fact that conflict is part and parcel of man’s system.

Flashing back to history, we discover that conflict is as old as man. Right from the day one, when Almighty God created Adam, there arose first ever conflict between God and devil, the accursed over the creation of man.

Likewise, as the world is going globalized, bringing about increase in the world’s output. Decrease in trade barriers between nations, free flow of capital as well as human resources and technology know-how conflict had refused to vanish with all these changes rather they are serving a catalyst to this development.

The term conflict was broadly defined by Agom Assumpta as a situation of disagreement between two parties. It starts where one party perceives that another party has negatively affected or is about to negatively affect something the first person cares for. This is a true picture of the situation in Nigeria organization be it private or public set up regardless of the size of such. To elaborate it further on this issue, different schools of thought have taken the plan to really r-ray the true nature of conflict. Like the traditional schools of thought, they are of the opinion that conflict is devilish in nature and all effort should be exerted to bring it to an end. But the truth has been unveiled and established by the contemporary school of thought. This school has presented the true view of conflict as being inevitable. Considering our modern and sophisticated technology as well as people of different and diversified culture, we discover that conflict is not totally devilish nor can it be avoided as presented by the first schools. Rather, if it is effectively managed, it will bring about positive change as well as improve individual morale and dignity.

Pertinent to this, it becomes essential and important on research on the various causes of conflict, its impact on the individuals as well as the organization, design an effective conflict management mechanism which will enhance good and healthy working environment, ensure cordial relationship among the various stakeholders, reduce conflict to the barest minimum and enhance the organizational performance as a whole.

 1.1 BACKGROUND OF THE STUDY

The Federal Polytechnic, Nekede Owerri in 1978 as the college of technology Owerri. It was established by Imo state Government through Edit No.16 of April 1978. It took of at its temporary site at the premises of Government Technical College (GTC), Owerri along Egbu road in the same year.

In 1981, the institution moved to its present and permanent site located in Nekede, Owerri.

THE IMPACT OF CONFLICT MANAGEMENT ON ORGANIZATIONAL EFFECTIVENESS A STUDY OF FEDERAL POLYTECHNIC NEKEDE OWERRI