TABLE OF CONTENT
Title Page – – – – – – – – – – – i
Certification – – – – – – – – – – ii
Dedication – – – – – – – – – – – iii
Acknowledgement – – – – – – – – – iv
Abstract – – – – – – – – – – – vi
Table of Content – – – – – – – – – – vii
CHAPTER ONE: INTRODUCTION
1.1 Background of the study – – – – – – – – 1
1.2 Statement of the Research Problem – – – – – – 3
1.3 Objective of the Study – – – – – – – – 4
1.4 Research Question – – – – – – – – – 4
1.5 Hypothesis Question – – – – – – – – 5
1.6 Scope of Study – – – – – – – – – 6
1.7 Significance of the Study – – – – – – – – 6
1.8 Limitations of the Study – – – – – – – – 6
1.9 Operational Definitions of Terms – – – – – – 7
CHAPTER TWO: REVIEW OF RELATED LITERATURES
2.1 A Brief History of Shell Petroleum Development Corporation – 10
2.2 What is Leadership Style – – – – – – – – 11
2.3 Types of Leadership Style – – – – – – – 12
2.4 Importance of Leadership Style – – – – – – 17
2.5 What is conflict – – – – – – – – – 18
2.6 Theories of Conflict – – – – – – – – – 20
2.7 Types of Conflict – – – – – – – – – 22
2.8 Causes (Source) of Conflict – – – – – – – 26
2.9 Importance of Conflict – – – – – – – – 32
2.10 Management of Conflict – – – – – – – – 34
2.11 Leadership Style that Can Positively Impact on Conflict Mediation 37
CHAPTER THREE: RESEARCH METHODOLOGY
3.1 Research design – – – – – – – – – 40
3.2 Population of the study – – – – – – – – 40
3.3 Sample/Sampling procedure – – – – – – – 40
3.4 Instrument for data collection – – – – – – – 41
3.5 Validation of instrument – – – – – – – – 42
3.6 Method of data collection – – – – – – – – 42
CHAPTER FOUR: PRESENTATION OF DATA, ANALYSIS AND INTERPRETATION
4.1 Presentation of data – – – – – – – – 44
4.2 Analysis of data – – – – – – – – – 44
4.3 Test of Hypothesis – – – – – – – – – 54
CHAPTER FIVE SUMMARY, CONCLUSION AND RECOMEDATIONS
5.1 Summary of Findings – – – – – – – – 58
5.2 Conclusion – – – – – – – – – – 58
5.3 Recommendations – – – – – – – – – 59
5.4 Suggestions for Further Studies – – – – – – 60
Reference – – – – – – – – – – – 61
Appendix – – – – – – – – – – – 63
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
Among the many predominant occurrences in organization both in the developing and developed world today are, organization conflict and strike action. They are phenomena that leave impact on the affected organization and on the nation as a whole. Thus, their occurrence, re-occurrence and effect on the different organization and the economy cannot be overlooked.
Organization conflicts usually develop as a result of felt dissatisfaction by any of the parties in an organization which if not expediently corrected could result into strike action.
In any economy where organization conflicts are treated carefully and leadership styles and thus not allowed to develop into strike, would pave way for steady development. It is expected that a health organization climate will be reflected by the type of leadership style the leader will adopt by complete harmony in working relation, loyalty and common commitment towards the goals of the organization as a “happy family” is perhaps a worthwhile and creditability ideal, and as such appears to be implied by a number of management writers for example Drencher made the following statement “Any business enterprise must build a true team and wield individuals effort into a common effort. Each member of the firm contributes towards the common goals. Their effort must all fall in the same direction and their contribution must fit in together to produce a whole result without gaps, friction and duplication of efforts.
The effectiveness of leadership style can be measured by the nature of their position in organization to influence the behaviour of formal work group.
Thus leadership styles are not only needed in business environment but also in any organization where people relate in group whether public or privately.
Conflict between individual or group are universal phenomenon. A better understanding of conflict mediation will help management to effectively use the appropriate leadership style more effectively in the conflict organization in other to enhance the organizational growth. Failure to be concerned about conflict mediation management and the appropriate leadership style can be detrimental to the organization since ignoring it, it will make the work and interpersonal relation among workers to deteriorate. If this occurs employee will have little motivation to work together and organization effectiveness will have to suffer.
While conflict mediation is one of the most prevalent issues in organization, it has been one of the least discussed among managers and staff developers because of ineffective leadership style. It is in view of this that the researcher intend to explore more research on effective leadership style and conflict mediation which he believes, will eventually lead him/her to make viable recommendations for a more efficient and effective regulation and settlement of organization conflict, better management of strike, leadership style and a successful operation of the corporation and other similar corporation in Nigeria.
1.2 STATEMENT OF THE RESEARCH PROBLEM
Any organization that dominated by conflict cannot survive from the background of this study and must have an effective leadership style and conflict mediation before the organization can move forward. It can be deduced that conflict is something that is endemic in an organization since the interdependent nature of the organization makes parties to work out relationships across boundaries and since each party has it’s own interest. Then conflict mediation is unavoidable. The inevitability of conflict is due to the fact that different parties in the organization have different interest that lead to conflict which is resolved through conflict mediation.
The improper use of leadership style in an organization can cause conflict in the organization and also ineffective use of conflict mediation. It is in view of this that the study is intended to look at the role of leadership style, types of leadership styles, causes, effect, types and management of conflict in modern day organization by using Shell Petroleum Development Commission as a case study.
1.3 OBJECTIVE OF THE STUDY
In the light of the aforementioned problems, this research work is set out to achieve the following objectives.
To identify if leadership style plays any role on conflict mediation in an organization.
To identify the types of conflict in modern day organization.
To identify the various types of leadership styles used in an organization.
To examine the various conflict management techniques in an organization.
To look at the role, effect of conflict in an organization.
1.4 RESEARCH QUESTION
Does leadership style play any role on conflict mediation in an organization?
What are the various types of conflict in modern day organization?
What are the various types of leadership style used in an organization?
What are the available conflict management techniques for organization’s use?
What are the roles and effects of conflict on organization?
