UTILIZATION OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) RESOURCES AMONG POLYTECHNIC LIBRARIES IN DELTA AND EDO STATES, NIGERIA

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TABLE OF CONTENTS

Title Page        –           –           –           –           –           –           –           –           –           i

Approval Page              –           –           –           –           –           –           ii

Certification         –           –           –           –           –           –           iii

Dedication      –           –           –           –           –           –           –           –           –           iv

Acknowledgements    –         –           –           –           –           –           v

Table of Contents        –           –           –           –           –           –           vi

List of Tables  –            –           –           –           –           –           viii

Abstract          –           –           –           –           –           –           –           –           –           x

CHAPTER ONE: INTRODUCTION

Background to the Study      —          —          —          —          —          —          1

Statement of the Problem      —          —          —          —          —          —          7

Purpose of the Study        —          —          —          —          —          8

Research Questions   —          —          —          —          —          —          —          9

Significance of the Study      —          —          —          —          —          —          10

Scope of the Study    –           —          —          —          ——     —          —          10

CHAPTER TWO: REVIEW OF LITERATURE

Conceptual Framework      —        —          —          —          —          —          12

An Overview of ICT Resources in the Libraries       —          —          —          12

Potentials of ICT in Academic/Polytechnic Libraries–        —          —          15

Attitude of the Library Users in the use of ICT Resource    —          —          19

Uses of ICT Resources in the Polytechnic Libraries —          —          —          21

Problems Associated with the use of ICT Resources in the Academic

/Polytechnic Libraries            —          —          —          —          —          —          25

Strategies for Effective Use of ICT Resources in the Polytechnic

Libraries         —          —          —          —          —          —          —          —          29

 Theoretical Framework     —          —          —          —          —          —          31

The Technology Acceptance Model (TAM) —          —          —          —          31

Theory of Reasoned Action (TRA)   —          —          —          —          —          32

Review of Related Empirical Studies         —          —          —          —          33

Summary of Literature Review     —          —          —          —          —          41

CHAPTER THREE: RESEARCH METHODS

Research Design        —          —          —          —          —          —          —          43

Area of the Study      —          —          —          —          —          —          —          43

Population of the Study        —          —          —          —          —          —          44

Sample and Sampling Technique      —          —          —          —          —          44

Instrument for Data Collection         —          —          —          —          —          45

Validation of the Instrument —          —-       —          —          —          —          46

Method of Data Collection   —          —          —          —          —          —          46

Method of Data Analysis      —          —          —          —          —          —          47

CHAPTER FOUR: PRESENTATION OF DATA   ——     –           —          —          48

CHAPTER FIVE: DISCUSSION AND CONCLUSION

Discussion of Findings           —          —          —          —          —          —          70

Implications of the Study       —          —          —          —          —          —          77

Recommendations      –           —          —          —          —          —          —          78

Limitations      —          –           —          —          —          —          —          —          79

Suggestions for Further Research       —          —          —          —          —          80

Conclusion      —          —          —          —          —          —          —          —          80

REFERENCES        —          —          –           —          —          —          —          —          82

APPENDICES          —          —          —          —          —          —          —          —          93

LIST OF TABLES

TABLE                                                                                                                      PAGE

  1. Percentage responses of the library staff on the ICT resources available in the library            —          —          —                      49    
  •  Observation checklist of the ICT resources available in the libraries under Study        –     —          —          —          —          —          50
  • Percentage responses of the library staff on the purposes of using ICT resources in polytechnic libraries under study      —          53
  • Library staff responses on extent of ICT resources used in the libraries under study           —      —          ——     —          –           54
  • Mean responses of library staff (users) on their extent of satisfaction with the use of ICT resources in their libraries     —          55
  • Mean responses of the library staff on the problems associated with the use of ICT resources in their libraries        —                      57       
  • Mean responses of the library staff on the strategies for enhancement of ICT resources use in their libraries          —          —          58
  • Percentage responses of the library users on the availability of ICT resources in their libraries    —          —          —          —          –           60
  • Percentage responses of the library users on the purposes of using ICT resources in their libraries  –          —          —          —          62
  • Mean responses of the library users on the extent of ICT resources
  • used in their libraries              —          —          —          63
  • Percentage responses of the library users on their attitude towards the use of ICT resources in their libraries —  —          64
  1. Mean responses of the users on their extent of satisfaction with the use of ICT resources in their libraries  –       —          —          65
  2. Mean response of the library users on the problems associated with the use of ICT resources in the library         —          —          —          66
  3. Mean responses of the users on the strategies that could be adopted to enhance the use of ICT resources among users in the libraries under study         68

ABSTRACT

This study was designed to determine the utilization of information and communication technology (ICT) resources among polytechnic libraries in Delta and Edo States, Nigeria. The objectives were to identify the ICT resources available; ascertain the purposes of using ICT resources; ascertain the extent of ICT resources used; determine the attitude of the users towards the use of ICT resources; ascertain the extent of users satisfaction with ICT use; identify the problems associated with the use of ICT resources and suggest strategies that could enhance the use of ICT resources among library users. A descriptive survey research design was used for the study, and 30% of the registered library users for 2010/2011 academic session (329) and 147 (all) of the library staff population making total of 476 from four polytechnic libraries were sampled using stratified random sampling technique. Questionnaire and observation checklist were used for data collection. Out of 476 copies of questionnaire  distributed, 463 were returned, representing 97.20%.  In analyzing the data obtained, frequency counts, simple percentages, and mean () were used as the statistical methods. The results obtained from the findings, revealed that various types of ICT resources are made available in the libraries; that these ICT resources are used for different purposes; that most ICT resources in the libraries are under used by users; that the users have positive attitude towards the use of ICT resources; that the users are not too satisfied with the use of ICT resources in the libraries; that there are some problems associated with the use of ICT resources by the library staff and users; and many strategies were suggested by the users and staff to enhance maximum use of these resources. Based on the findings, it was recommended that available resources should be accessible to the users; power supply should be improved upon; regular ICT programmes should be organized for the library staff and users; provision of adequate ICT resources, adequate assistance should be given by the library staff to the users, adequate fund should be provided, and more structures should be put-in place to accommodate more users.  

CHAPTER ONE

INTRODUCTION

Background to the Study

Academic libraries are those libraries found in the higher institutions of learning. Academic libraries according to Ifidon and Okoli (2002) are libraries attached to educational institutions like universities, polytechnics, & colleges of education. Arua (2001) described academic libraries as those libraries of tertiary institutions of learning such as universities, polytechnic, colleges of education, colleges of agriculture etc. According him, the objectives of academic libraries are tied to those of their parent bodies. The general objectives /functions of academic libraries are as follows: provide materials to support teaching and research; provide materials to assist library users in their own personal self development; provide specialized information service to appropriate segments of the institutions which include polytechnics etc.

Polytechnic libraries are libraries of polytechnics, which are meant to provide information materials to support teaching, learning and research. Clark (1999) defined polytechnic libraries as those libraries established by polytechnic parent body’s to provide materials to support the teaching and research objectives of their parent bodies. Polytechnic libraries are part of academic libraries. The objectives and functions of polytechnic libraries are similar to that of academic libraries and tied to those of their parent bodies. Olurunnyomi (1994) in Okechukwu (2005) gear that polytechnic libraries help to educate people, accelerate progress and provide the data required for the solution of increasing complex economic, social, educational, cultural, political and scientific problems. The duties of the polytechnic libraries as shown here are to accumulate, process, store and disseminate sciences and technology information, which are vital for the rapid scientific and technological advancement of the country.

Polytechnic libraries are expected to be effective and efficient in the services they offers to ensure that the needs of the users are met; current and accessible information resources are suitable and available all the time. These information resources should be rendered to the library users timely and in appropriate manner; they should ensure that the resources provided are of high quality, accurate and   recent. The library staff should assist the library users in interpreting the information, when provided and where necessary especially those generated through software packages. They should encourage and promote users’ awareness of new services such as current awareness services (CAS) selective dissemination of information (SDI), and so on. This should help to establish the relationship between information and libraries. Moreover, polytechnic libraries should provide library users with personalized guidance and support as this will sharpen their information search and application skills. The polytechnic library struggles to maintain its credibility in the provision of library materials for teaching, learning and research and must accept the use of ICT resources within their reach.

Polytechnic libraries as a part of academic libraries, this is imperative. However, it was pre-observed by this researcher that in many polytechnic libraries, major library services like CAS, SDI, etc. are not effectively being rendered due to the manually processing system of services, except ICT resources are properly utilized. ICT are fastly becoming veritable tools in enhancing effective service in modern libraries and information centres. Many polytechnic library services can be carried out smoothly with the use of ICT resources with greater efficiency and effectiveness without the barrier of space and time. To appreciate the essence of ICT for effective library services among polytechnic libraries, one has to consider the use of technologies especially the modern digital ones which are in existence to assist the library staff and users in achieving their objectives and needs. These resources also include all devices that can be used in processes of storage, retrieval, manipulation, transmission and reception of digital information essential for teaching, learning, and research in the polytechnic libraries.

Information has become a vital raw material in our rapidly changing society. Oduwole, Oyewumi and Oyesiku, (2002) assert that, all human activities on earth have much to do with information and communication of all kinds. These activities which can be documented in books or other materials and kept in a medium or organized place called a library, for general use and   consultation. Ochogwu (1984) asserts that, in the great ancient libraries of Egypt and Mesopotamia which date back to about 300 B.C., information resources of that period underwent a series of developments in their storage methods. Thus library at that time were popularly held in papyrus and clay tablets in Egypt and Mesopotamia respectively. He further asserted that from that time to this present decade in library history, technology has impacted greatly on the operations of libraries in the evident in the continued transition of these information storage devices from papyrus and clay tablets to the present day books along with other forms of electronic storage media such as magnetic disks, magnetic tapes, microforms, Compact Disk Read Only Memory (CD ROM), and so on. In recent time information can be access through electronic media known as information and communication technology (ICT).

ICT is viewed by the researcher as a combination of computers and telecommunication systems to improve the quality of services rendered by library staff to the library users in order to improve teaching, learning and research through its gathering, processing, storing, connecting, analyzing data functions and dissemination of information. The World Bank (1999) described ICT as “a set of activities which is facilitated by electronic means, the processing, transmission and display of information”. Daniel, Oketunji, Okojie & Abdulsalam, (2003) have observed that the information technologies found in our libraries today is a combination of computers, storage media, and telecommunications. Computers provide the processing, storage and retrieval capabilities of information in the library while telecommunication provides the capabilities for the transfer/communication of information from one work station to another in the library. ICT according to Yusuf (2005) can be described as computer based tools used by people to work with the information and communication processing need and organization. Matthew (1999) described ICT as the mechanism used to process, store and transmit information which could be numeric, text and graphic form.

There are different kinds of ICT resources available in our libraries. They include: personal computers, digital television, camera, internet, Compact Disk Read Only Memory (CD ROM), flash drives, floppy diskettes, printers, scanners, photocopiers, telephones, radio etc. Oketunji (2001) stated that the information and communication technologies (ICT) available for library use include: personal computers, Compact Disk Read Only Memory (CD-ROM), facsimile (Fax), networks such as Local Area Networks, Wide Area Network, electro coping (scanning), and internet. Daniel and Mathew (2000) described the new development as tools of information delivery in the new millennium. They enumerated eleven tools as follows: internet World Wide Web (www), electronic mail (E-mail), bibliographic control tools, online searching creativity and innovations.

ICT is impacting positively on all aspects of the library and information services, and Nigerian community is now aware of the role which the library can play in the information super-highway. Arising from the change role of library services, operations, library staff in emerging digital libraries, efforts are now in top gear by library staff and information scientists to play this role effectively as the internet, E-mail, CD-ROMs, telephones and other resources are used as tools for generating, obtaining, processing, storing, retrieving and also as disseminating information services in polytechnic libraries.

            The use of ICT resources in polytechnic libraries has relevance to the methods and means of collecting, storing, retrieving and disseminating information. There is no doubt that the rate at which scientific information and knowledge is being produced in polytechnic libraries has greatly increased research work and perfection in the techniques and methods of disseminating the result of these works. Influx of information (information explosion) has in turn created problems for the polytechnic libraries in keeping track of the vast information through its conventional methods (manual processing system). Information explosion has increased the problems which polytechnic libraries have to face. Oderinde, (1977) in Nwegbu, (2004) said that the library clientele continue to increase year after year while the complexity of their information needs continues to increase and the urgency with which the information required is to be supplied might be vital to the success of activities for which the information is needed. For this reason, polytechnic libraries have to adopt the use of ICT, seeking its aid in the solution to the complex information problems which they have to face daily; weekly and yearly.

            Today, very few organizations can isolate their positive effect and returns from investment in ICT resources (information technologies). Anyakoha, (2004) stated that the revolution is sweeping through the world. The strong wind of ICT change has even caught up with developing countries like Nigeria. Every individual, every facet of the society and every profession are striving not to be left out. The libraries and other information centres have also felt the bandwagon effect and are being enriched by the enormous dividend of the revolution.

            Traditional roles of libraries worldwide and Nigeria are changing. Information world was once dominated by library staff whose major concern was management of book collections. This is not necessarily predicting that library staff are passing out. It is rather pointing to the fact that they should as a matter of urgency and necessity be in line with and responsive to the current realities of information transformation in this information age (technology age). Information world provides and expands the scope of information available to users prospective of their location. This has the advantage of ensuring effectiveness and efficiency in the services delivery (Okiyi, 1998). Mohammed (1997) in Asadu, (2007) pointed out that it is indisputable that ICT is revolutionizing the contents and services of libraries and information systems are the ultimate. Large volume of information in printed material can be converted into CD-ROM database and access on-line.

            There is no more debate whether Nigerian polytechnic libraries should use ICT resources, this is because no libraries can satisfy its users with manual processing (Sharp, 2002).  Insight into the new information society and present day development of electronic libraries, Nigerian libraries cannot but join their counterparts. Libraries and information centres can only make effective and efficient use of ICT resources if they are automated (Okiyi, 1998). This use of ICT resources is applicable to almost all operations in library service and its application and use has brought maximum efficiency to the services of libraries, through increased reduction of mistakes, increases in convenience, adequate statistical data keeping, labour saving and exchange documentation (Uzoigwe, 2003). ICT provision in polytechnic libraries, there is no doubt that information technologies have become a must for any polytechnic library that has the intention of living up to the research/scientific expectations of its users (Okonkwo, 1998).  Processing and disseminating of relevant and timely information for research and teaching have been one of the major factors behind the use ICT resources in polytechnic libraries which Delta and Edo States polytechnic libraries are not exceptional.  

            The creation of Delta and Edo States from former Bendel State in August 1991 brought the establishment of polytechnic libraries in Delta and Edo States except Federal Polytechnic Library, Auchi, Edo State. The three Delta State Polytechnics and their libraries were established same day under the administration of his Excellency Chief James Onanefe Ibori on 12th November, 2002. This was as a result of government desire to make education reachable to all. These three (3) libraries are located at different places such as Delta State polytechnic library, Ozoro; Delta State Polytechnic Library, Oghara; Delta State Polytechnic Library, Ogwashi-uku. They were established under same acts for polytechnic education. Federal Polytechnic Library, Auchi, Edo State is a federal polytechnic library and was established in 1973 by the federal government of Nigeria as a result of federal government efforts to produced technicians, craftsmen, middle and skilled manpower that will help to bring about nation’s economy. Edo State Polytechnic Library, Usen was established on 25th November 2002 under the administration of Lucky Igbinendon just like the above libraries discussed, they have same aims and objectives. These libraries are situated at different strategies places in the institutions. Their collection cut-across print and non-print media. They houses information materials in different fields of study namely: engineering, agriculture, computer and information technology, Business Administration etc. These libraries are divided into various units namely collection development unit, technical unit, circulation unit, reference unit, serial unit and audiovisual unit (ICT unit). These units provides different services ranging from current awareness services, research and bibliographic services, bindery services, registration of users, charging and discharging services, reference services all are being set up to meet the information needs of the users etc.             

 Statement of the Problem  

UTILIZATION OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) RESOURCES AMONG POLYTECHNIC LIBRARIES IN DELTA AND EDO STATES, NIGERIA