THE IMPACT OF WELFARE SERVICES ON WORKERS’ PERFORMANCE IN CAPPA PLC
ABSTRACT
The paramount nature of labour as an indispensable and in fact the most important factor in the production process has made a lot of scholars of behavioural science dabble into researches on it. This brought about some theories on, how labour can be treated and gain optimum output from them. This project focuses on provision of welfare services and workers’ performance in G.CAPPA PLC. In order to determine which of the welfare provision is common in the industry, which of it the employees relay want and which of the provision influence the performance of workers in term of optimum productivity. Primary data are gathered through the workers cadres with well -structured questionnaire using· stratified random sampling techniques while secondary data are collected from the company. The result shows that reward system for excellence and annual salary increment as additions to the turning of the welfare provision in order to enhance the performance of their employees for a higher productivity and profitability. The absence of adequate provisions, thereby affect their performance.
TABLE OF CONTENT
Title Pages
Title page ii
Certification iii
Dedication iv
Acknowledgement v
Table of Content vi
Abstract viii
Chapter One: Introduction
1.1 Background of the study 1
1.2 Objectives of the Study 2
1.3 Questions 3
1.4 Hypot1iesis 3
1.5 Scope of Study 4
1.6 Significance of the Study 4
1.7 A Brief Introduction of the Company (G.CAPPA PLC) 4
1.8 Limitations of the Study 5
Chapter Two
2.1 Literature Review 6
2.2 Motivation of Workers
Chapter Three:
3. 1 Research Methodology
3.2 Restatement of Research Questions
3.3 Restatement of Hypotheses 17
3.4 Sampling Design and Procedures 17
3.5 Research Instrument 18
3.6 Validity and Reliability of Research Instrument 19
3.7 Analytical Procedure 19
3.8 Limitations of the Methodology 20
Chapter Four
4.1 Presentation and Analysis of Data 21
Chapter Five: Summary, Conclusion and Recommendation
5. 1 Overview of the Chapter 41
5.2 Summary of Findings 5.3 Discussion of Findings 41
5.3 Discussion of Findings 42
5.4 implication of finding for management 43
5.5 Conclusion 44
5.6 Recommendation 45
5.7. Suggestion for Further Study 46
Bibliography 47
Questionnaire 49
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
It is known that the good way of boosting the moral of workers is to take an adequate care of their welfare needs which in turn enhances their productivity and performance. In spite of this welfare given to them, the reason is their belief that the pursuit of maximizing workers welfare well “jeopardize their primary objective of being a business which is profit maximization. Poor maintenance or motivational factors may cause dissatisfaction in an employee. It does not mean that the satisfaction of maintenance needs by management automatically satisfies the motivational needs. The fulfillment of maintenance needs by the management only bring employee to neither kind of neutral equilibrium whereby there is neither a substantial dissatisfaction by employees nor high level of job motivation by the management.
The neutral position makes it necessary and affective for management to motivate individual In order to avoid dissatisfaction from individual worker.
The satisfaction of these needs centers on the ability of the management to provide the climate where by individuals can unfold their potentials and talents.
The absence and inadequacy of these welfare needs often leads to poor performance of workers which consequently affect the organization productively objectives without the organization realizing this on time. It in turn affects the gross domestic product (GDP) of the country as a whole.
