THE PROBLEM AND PROSPECTS OF EMPLOYEE PERFORMANCE MANAGEMENT SYSTEM IN THE PUBLIC SECTOR HOW DOES ICT INTERVENE A CASE STUDY OF FEDERAL INLAND REVENUE SERVICE SOKOTO STATE

0
13

THE PROBLEM AND PROSPECTS OF EMPLOYEE PERFORMANCE MANAGEMENT SYSTEM IN THE PUBLIC SECTOR HOW DOES ICT INTERVENE A CASE STUDY OF FEDERAL INLAND REVENUE SERVICE SOKOTO STATE

CHAPTER ONE: INTRODUCTION

  1. Background to the Study

Performance management system is a continuous process of improving individuals, team and organizational performance. Performance management has to be the core of all organizations since it gives strategic direction and how resources are going to be distributed towards the achievement of set goals and objectives. Employee performance management system has been popular within human resource management study, involves managing employee efforts, based on measured performance outcomes. Armstrong (2004) defined performance management as a means of getting better results from the whole organization by understanding and managing within an agreed framework, performance of planned goals, standards and competence requirements. Bacal (1999) defines performance management as an ongoing communication process, undertaken in partnership, between an employee and his or her immediate supervisor that involves   establishing   clear   expectations   and   understanding   about: the

essential job functions an employee is expected to do; how the employee’s

job contributes to the goals of the organization. The emphasis of performance management systems is on continuously improving organizational performance, and this is achieved through improved individual employee performance (Macky & Johnson, 2000).

The aim of performance management system is to improve service delivery through effective and efficient application of resources. Thus, performance management should be an important step in the organization’s human resource management system and influences employee performance and then organizational performance. Performance management as a  process for ensuring employees focus on their work in ways that contribute to achieving the organization’s mission is indispensable for a business organization. Moreover, it is important for employees and managers to understand that performance management and performance management systems are the key determinants of an organization’s long-term success or failure. Also, understanding how human resources management practices influence employee performance could help organizations setting up a better management   system,   and   finally   improve   employee   performance and organizational performance. . In this perspective, employee performance is

tightly related to organizational performance, effective and efficient employee performance will positively influence organizational performance. According to the resource-based view, employees are the resources and assets of an organization. Consequently, organizations need to figure out strategies for identifying, encouraging, measuring, evaluating, improving and rewarding employees’ performance at work. This means that, performance management and appraisal systems have come to play an indispensable role in helping organizations to reach their goals of productivity (Stevers & Joyce, 2000).

Public sector organizations encountered some problems in employee performance management. They complained about a low performance of employees, such that even workers themselves have also been worried about their own level of performance. Some of them believe if one’s output is high, it will motivate one much towards working harder and thereby increasing performance, as high output makes one to be satisfied. Public sector cannot withstand the competition; this is also attributed to low- performance especially in the industries in the public sectors. It can be seen

that low-performance is a general issue in an organization and also a big

problem in public sector and it adversely affects the productivities. Incompetence of employee skill and knowledge has affected their performance and all those in the performance management system do not possess appropriate knowledge, attitude and skills to utilize the system. This resulted from lack of training and development intervention in the public sector. Lack of commitment, lack of evaluation affects employee performance management system because in many organizations the evaluation process is not conducted at regular intervals

The prospect of employee Performance management system is important for an organization, as it helps organizations ensuring employees to work hard to achieving the organization’s mission and objectives. Performance management sets expectations for employee performance and motivates employees to work hard in ways that is expected by the organization. Macky and Johnson (2000) pressed that the prospect of performance management system is on continuously improving organizational performance, and this is achieved by improved individual employee performance. Similarly, from the suggestion of Lawler (2003), the objectives   often   include   motivating   performance,   helping   individuals

develop their skills, building a performance culture, determining who should be promoted, eliminating individuals who are poor performers, and helping implement business strategies. The main purpose of the performance management system is to ensure that: the work performed by employees accomplishes the work of the company; awards and salary increases based on employee performance are distributed accordingly; Opportunities for employee development are identified; and employee performance that does not meet expectations is addressed. Thus, improving employee performance by using performance management system is a way to improve organizational performance. However, organizations recently are utilizing the use of information communication technology to enhance the skills of employee for effective performance. They make use of ICT to retrieve information from the web. ICT holds the promise of effectiveness, efficiency, accuracy and transparency in the public service delivery. Public organization has made it mandatory for public officers to undergo ICT training for the purpose of furthering service and performance in public service, i.e. use of ICT, in particular the internet, to deliver public services in a  much  more  convenient-customer  oriented  and  cost  effective  way.

THE PROBLEM AND PROSPECTS OF EMPLOYEE PERFORMANCE MANAGEMENT SYSTEM IN THE PUBLIC SECTOR HOW DOES ICT INTERVENE A CASE STUDY OF FEDERAL INLAND REVENUE SERVICE SOKOTO STATE

THE PROBLEM AND PROSPECTS OF EMPLOYEE PERFORMANCE MANAGEMENT SYSTEM IN THE PUBLIC SECTOR HOW DOES ICT INTERVENE A CASE STUDY OF FEDERAL INLAND REVENUE SERVICE SOKOTO STATE