ABSTRACT
The current and future well being of an organization depends mostly on the activities and management of its customer relation element. All activities towards improved productivity such as profit; organizational efficiency and effectiveness can only be made possible by the manner and method in which the customer relations are managed. Customer relation management therefore occupies a critical position in well being of an organization more especially in the area of facilitating positive changes towards effective performance.
Because of this, there is need to improve some areas of operations of customer relation department which require improvement or replace areas that may require replacement this initiated.
This project focus in computerization of the customer relation department that leads or aims at reducing time constraints job involves in the organization including improving inadequate records maintenance in the system that leads to the system problem inadequate production of the product that will satisfy the customers. A computer model will be developed to take care of the problem areas that require computerization and improvement strategies proffered in areas of require appraisal.
This will go along way to help the customer relation management to meet up with the challenges posed by the development of information technology and go a long way to help around the globe.
ORGANIZATION OF WORK
This project work is primarily designed to give an insight to drug services for patient management system.
Chapter one talks about introduction to drug services for patient management system, study of problem and objectives as well as definition of the scope.
Chapter two comprises the literature review. Chapter three gives the detailed information about the existing (old) system, while chapter four and five deals with the design and implantation of new system.
Chapter six document the project work, while chapter seven summaries, conclusion and suggestions were made.
TABLE OF CONTENT
Title page i
Certification ii
Approval iii
Dedication iv
Acknowledgement v
Abstract vi
Organization of work vii
Table of content viii
CHAPTER ONE
1.0 Introduction 1
1.1 Statement of problem 2
1.2 Aims and objectives 2
1.3 Purpose of study 3
1.4 Significant of study 3
1.5 Scope/Delimitations 4
1.6 Limitations/Constraints 4
1.7 Assumption of study 5
1.8 Definition of terms 5
CHAPTER TWO
2.0 Literature review 6
CHAPTER THREE
3.0 Description and analysis of the existing system 9
3.1 Fact-finding method/ methodology 9
3.2 Organisational Structure/Organogram 10
3.3 Objectives of the existing system 10
3.4 Input, Process, and Output Analysis 11
3.4.1 Input Analysis 11
3.4.2 Process Analysis 11
3,4.3 Output Analysis 11
3.5 Information Flow diagram 12
3.6 Problems of the existing system 12
3.7 Justification of the new system 13
CHAPTER FOUR
4.0 Design of the new system 14
4.1 Design Standard 14
4.2 Output specification and design 14
4.3 Input specification and design 14
4.3.1 File design 15
4.4 Procedure chart 16
4.5 Systems flowchart 17
4.6 System requirements 18
4.6.1 Hardware Requirements 18
4.6.2 Software Requirements 18
4.6.3 Operational Requirements 18
4.6.4 Personnel Requirements 18
CHAPTER FIVE
5.0 Implementation 19
5.1 Design Standard 19
5.2 Program design 20
5.2.1 Program Flowchart 20
5.2.2 Pseudo code 24
5.3 Coding 25
5.4 Test Data/Test Run 31
5.5 User Training – An overview 31
5.6 Cutover Process 31
CHAPTER SIX
6.0 Documentation 32
6.1 The user documentation 32
6.2 The programmer documentation 32
CHAPTER SEVEN
7.0 Recommendations, Summary and Conclusion 33
7.1 Recommendation 33
7.2 Summary 34
7.3 Conclusion 34
REFERENCES 35
BIBLIOGRAPHY
APPENDIX 36
SOURCE LISTING 36
LIST OF FIGURES 40
CHAPTER ONE
1.0 INTRODUCTION
Customer relation management at least in a primitive form has existed since the drawn of group of effort. Certain customer relation functions even though information nature was performed wherever people come together for a common purpose.
The contemporary area of customer relation management begins in the late (1920’s) it was characterized by an increase concern for human element in management. During the course of this century, however, the process of managing people has become more formalized and specialized and also a growing body of knowledge has been accumulated by practitioners and scholars.
The customer relation management (CRM) is a relatively modern label for the ranges of themes and practices involved in managing people.
In organization “people” (Workers) are critical factors in its well-being. Since every organization is made up of people, hiring and maintaining good and qualified people critical to the effectiveness or success of organization. For the fact that every organization is human oriented, a factor without which the organization is reduced to nothing, the process of acquiring human services, developing skills, motivating them and ensuring their loyalty in the organization are vital instrument for achieving organization objectives be it public or private sector.
Customer relation is simply defined as the supply of required staff of people with various qualitative skills which when applied, organizational or institutional objectives will be achieved. The globalization process today dictates a need for continuous improvement in productivity and quantity necessary for an effective use of new technologies on organization that would like to survive these challenges of the present and future time anticipate its system reviews and change.
Today things are changing very fast the world has become so much unpredictable and uncertain especially in areas of rapid and radical technological development which focus more on computerization.
This goal could only be achieved by organization engaging in proper utilization of its human resource elements. Manages the implementation and delivery of customer relation services and operations agency-wide; implements customer relation policies and operating procedures in a consistent manner throughout the agency. Employ technology to improve the efficiency and effectiveness of operations, including electronic recruitment and staffing systems. This lad to this research and project work “Design and implementation system” using the Emenite Limited (EL) Enugu as a case study of stream line the conduct of company operation with the global demand of present the technological development. Emenite limited has been a member of the Belgium group Etex started operation in 1963 under the name ‘Turners & Sbetos cement company Nigeria Limited and later change to turners building products (Emene) Limited. Due to dividing fortunes of the company, in March 24, 1998, turners and Newall Ltd diverted its interest in the company and transferred 51% of its shareholding to Eteroutreme societe Anonyme of Belgium (now Etex group S.A) and balance went to Eastern Zones that change the name to Emenite Limited.
In the course of the work Emenite Limited (EL) the computer is used to compute the flow of data, production, quality control, and data processing. This production appointment will properly kept and access information, retrieval of information, storage easy and simply to generate helps to make more reports available to the management and better handling of production, appropriate quality control, personnel data and information flow in other departments.
