INTANGIBILITY OF INSURANCE POLICIES AS A SET BACK TO BETTER SERVICE DELIVERY IN NIGERIA
ABSTRACT:
Intangibility of insurance policies as set back to better service delivery is the topic under discussion. This is eth modification of insurance policies or the companies ways of doing things over the years. The work is divided into five chapters. Chapter one deals with the introduction, statement of problems, objectives of the study, research question, significance of the study, scope and limitations and definition of terms. Chapter two covers the literature review, historical developments and so on. Chapter three discusses research methodology including sources of data, population of study, instruments use and validity of the instruments. Chapter four covers findings and discussions of findings. Chapter five covers conclusion and recommendations. The work ended with bibliography and appendix.
TABLE OF CONTENTS
CHAPTER ONE – INTRODUCTION
- Background of the Study                                        1
- Statement of the Problem                                3
- Objectives of the Study                                   3
- Research Questions                                         4
- Significance of the Study                                        4
- Scope and Limitations of the Study                          5
- Definition of Terms                                         6
CHAPTER TWO
- Review of Related Literature                             8
- Historical Development                                    8
- Nigerian Insurance Market Act 1992Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 9
- The Need for Intangibility                                 10
- The Demand for Insurance Policies                    12
- Intangibility Policies: An Update of New Policies  13
- Present Failures                                              15
- The Intangibility Imperative or Important           16
- Principles of Customer Century Intangibility        19
- Marketing of Intangibility in Insurance Policies    21
Reference                                                      22
CHAPTER THREE – RESEARCH METHODOLOGY
- Research Methodology                                     23
- Population                                                     23
- Sample Size and Instruments Used in
Determination of the Sample Size                     24
- Source of Data                                                      25
- Instrument Used                                            26
- Validity of Instrument                                     26
- Reliability of Instruments                                        26
CHAPTER FOUR – SUMMARY OF FINDINGS
- Findings                                                        27
- Discussion of Findings                                     28
CHAPTER FIVE – CONCLUSION AND RECOMMENDATIONS
- Conclusion                                                     29
- Recommendations                                          30
Bibliography                                                   32
Questionnaire Letter                                        33
Appendix                                                              34
CHAPTER ONE
INTRODUCTION
1.1Â BACKGROUND OF THE STUDY
Despite the introduction of the structural adjustment programme (SAP) advocated by the federal government in July 1986 to combat and resolve the economic crisis that have lingered since 1980, most companies especially the manufacturing companies have shown bad performance. Low capacity utilization has led to the retirement of thousand and workers nationwide since that time.
Obviously, the insurance industries cannot be spared from reacting to sudden change in the economy which is difficult to predict.
There is direct positive relationship between the performance of the economy and that of the appropriate action to relieve the fear and concern of the watcher’s and viewers of the industries. It can also adopt effective work process or system to meet the expectation of the growing population of the insured.
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INTANGIBILITY OF INSURANCE POLICIES AS A SET BACK TO BETTER SERVICE DELIVERY IN NIGERIA