LEADERSHIP EFFECTIVENESS OF A BUSINESS UNIT SENIOR MANAGEMENT IN A PUBLIC UTILITY: PERCEPTION OF THE EMPLOYEES (ECONOMICS PROJECT TOPICS)
CHAPTER 1: INTRODUCTION AND PROBLEM IN CONTEXT
Growth and sustained productivity will only be achieved by organisations that realise the role of effective leadership. In today’s world the complexity of business environments, particularly in the power utility industry, require organisations to employ leaders with strong managerial skills who also have strong interpersonal and intrapersonal skills.
Interpersonal skills have become integral to effective leadership as it does not only include how does one communicate with others, but also confidence, ability to listen and understand, problem solving, decision making and personal stress management. Leadership with interpersonal skills are perceived as calm, confident and charismatic.
This study investigates leadership effectiveness of a business unit senior management in a public utility. The study will highlight employees’ perceptions which will help managers to change their behaviours which will benefit the organisation to achieve its goals and objectives. This is done through assessment of leadership effectiveness on six identified leadership behaviours and it will ensure that the organisation operates successfully within its vision, strategy and values.