Abstract
This research study on Public Complaints Commission as an Instrument for Redressing Administrative Injustice in Nigeria: An Analysis was motivated by one basic factor, to unravel how Public Complaints Commission can improve Public Administration in Nigeria. The major problems that have trailed public complaint commission (PCC) in Nigeria are mostly that of enforcement of its decision and recommendation to compel people to appear before it. The methodology and design adopted for the study were both explanatory and analytical, considering the secondary nature of the work. The major findings of the work were that the public complaints commission has suffered poor publicity, inadequate government assistance, lack of security, logistic, poor funding, inadequate manpower development and inability of the commission to investigate cases pending in the court. The armed forces and some top government officials. Based on the above findings, it is recommend that there should be public enlightenment campaigns, provision of adequate security, logistic, funding, training and retraining of staff and above all the commission should be fully empowered.
TABLE OF CONTENT
Title page
Certification ii
Dedication iii
Acknowledgement iv
Abstract v
Table of Content vi
CHAPTER ONE
1.0 Introduction 1
1.1 Background of the study 2
1.2 Statement of the problem 6
1.3 Objective of the study 6
1.4 Research Question 7
1.5 Statement of Hypothesis 8
1.6 Significant of the study 8
1.7 Scope of the study 9
1.8 Limitation of the study 9
1.9 Definition of term 10
CHPATER TWO
2.0 Literature Review 11
2.1 Introduction 11
2.2 Five kinds of Ombudsman in Sweden 12
2.3 The first significant call for the establishment of the Ombudsman in Nigeria                           13
2.4 Distinct Attributes of the Ombudsman. 13
2.5 The role of the Ombudsman 14
2.6 The problem /Limitation of the Ombudsman 16
2.7 The organizational framework 19
2.8 Processing of complaints 20
2.9 Complaints within the commission Jurisdiction. 21
2.10 Cases Handle by the Public Complaints  Commission   24
2.11 Recommendation after investigation 25
Reference
CHAPTER THREE
3.0 Research methodology 29
3.1 Introduction 29
3.2 Research Design 29
3.3 Sources / methods of Data collection 30
3.4 Population and sample size 30
3.5 sampling technique 31
3.6 Validity and reliability of measuring Instrument 32
3.7 Method of Data Collection 33
CHAPTER FOUR
4.0 Presentation and Analysis of data 35
4.1 Introduction 35
4.2 presentation of Data 36
4.3 Analysis of Data 39
4.4 Test of Hypothesis 40
4.5 Interpretation of results 45
CHAPTER FIVE
5.0 Summary of finding, recommendation 47
5.1 Introduction 47
5.2 Summary of finding 47
5.3 Conclusion 50
5.4 Recommendation 52
Reference.
CHAPTER ONE
1.0 INTRODUCTION
      Rigid Bureaucracy, administrative excesses, abuse of office and due process violation of even the most basic human rights, unwarranted, aggression, oppression, repression, and suppression by those in the corridors of power and their surrogates and collaborators, high- handedness and insensitivity by self–perceived super bureaucrats and tin- gods- even in the face of demonstrable incompetence- corruption, arbitrary dismissals, terminations and retirements. Unbridled, unprincipled and flagrant violations of lawfully laid down rules and regulations and a myriad of excesses are very common daily occurrences in human and interactions. They are as old as the history of homosapian can be remembered and still do exist at present a greater or lesser extent in any society and enterprises.
In the African Administrative, social and other milieu these excesses can be very gross and traumatic, especially for subordinates and the less privileges and down-trodden of the society observance of human rights is a corollary function of social Justice and equity both of which are important desideratum of a peaceful, harmonies and stable social order. Policies designed to check or redress the above canker worm that militate against an equitable social order and stability are necessary unperative in any civilized society.
Except the above can be assured and guaranteed, peace and harmony, ‘9d indeed civilization, can slide into chaos and anarchy.
The vesting of such policies and the application of the instruments pertaining thereto, and arising from the policies, must be divulged on trust worthy, humane and dispassionate bodies’ personalities etc. The Public Complaints Commission (The Nigeria type of Ombudsman) was established with a mandate to fill these voids.
1.1 BACKGROUD OF THE STUDY
During the colonial rule in Nigeria, the colonial administrators recruited indigenous educated citizens to serve in the lower ranks of its administrative system as clear, technical staff and other auxillary staff. The disparity in the pay system and services conditions between the white colonial staff and their Nigeria counterparts soon gave rise to agitation for improved working conditions.
