ABSTRACT
This research project aims to examine the level of utilization of Total Quality Management (TQM) principles in business operations by entrepreneurs in Osun State, Nigeria. Total Quality Management is a comprehensive management approach that focuses on continuous improvement, customer satisfaction, and the involvement of all employees in quality enhancement. This study seeks to assess the extent to which entrepreneurs in Osun State utilize TQM principles in their business operations. Additionally, the research aims to identify the factors influencing the adoption and implementation of TQM principles, and propose recommendations for enhancing their utilization.
A mixed-methods research design will be employed, utilizing surveys, interviews, and case studies to collect data from entrepreneurs, business owners, and relevant stakeholders in Osun State. The research objectives include assessing the level of utilization of TQM principles, identifying the factors influencing their adoption and implementation, exploring the benefits and challenges associated with their utilization, and proposing recommendations for enhancing their utilization.
The findings of this research project will contribute to the existing body of knowledge by providing insights into the level of utilization of TQM principles in business operations by entrepreneurs in Osun State. The research will assess the extent to which entrepreneurs incorporate TQM principles, such as customer focus, continuous improvement, employee involvement, process management, and data-driven decision-making, into their business operations. It will examine the implementation of quality management practices, quality control techniques, and quality improvement initiatives in different sectors and types of businesses. Additionally, the study will identify the factors influencing the adoption and implementation of TQM principles, including organizational culture, leadership commitment, resource availability, training and education, and external pressures. Furthermore, the research will explore the benefits and challenges associated with the utilization of TQM principles, such as improved product/service quality, customer satisfaction, operational efficiency, and competitive advantage, as well as barriers related to resistance to change, lack of awareness, and resource constraints. Based on the findings, recommendations will be proposed for enhancing the utilization of TQM principles, including training and education programs, awareness campaigns, government support, and collaboration among entrepreneurs and stakeholders.
The implications of this research extend to entrepreneurs, business owners, policymakers, and educational stakeholders. The findings will provide entrepreneurs and business owners with insights into the current level of utilization of TQM principles, enabling them to identify areas for improvement and make informed decisions regarding quality management practices. Policymakers can utilize the research findings to inform policies and initiatives that promote the adoption and implementation of TQM principles among entrepreneurs in Osun State. Educational stakeholders, including training institutions and business support organizations, can benefit from the research findings by gaining an understanding of the specific needs and challenges entrepreneurs face in utilizing TQM principles, enabling them to develop relevant programs and support initiatives.
In conclusion, this research project examines the level of utilization of Total Quality Management principles in business operations by entrepreneurs in Osun State. By assessing utilization levels, identifying influencing factors, exploring benefits and challenges, and proposing recommendations, stakeholders can work towards enhancing the utilization of TQM principles, thereby improving the quality of business operations and fostering entrepreneurship in Osun State
LEVEL OF UTILIZATION OF TOTAL QUALITY MMANAGEMENT PRINCIPLES IN BUSINESS OPERATIONS BY ENTREPRENEURS IN OSUN STATE, GET MORE  PHD DISSERTATION BUSINESS EDUCATION MATERIALS HERE.
