LIBRARY INFRASTRUCTURE, ORGANIZATIONAL CULTURE AND MENTORING AS PREDICTORS OF TURNOVER INTENTIONS OF ACADEMIC LIBRARIANS IN SOUTH-SOUTH AND SOUTH-EAST, NIGERIA

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ABSTRACT

Library infrastructure contributes to the development of the University libraries and librarians. Organizational culture and mentoring engender career development and commitment. Most academic libraries in Nigeria are faced with the problem of library infrastructure, organizational culture and mentoring affecting library processes and human capital development. Such problems have degenerated into turnover intentions and job quitting of librarians. The incessant loss of skilful workforce from the information science field in Nigeria to other professions is capable of obstructing the goals and objectives of the profession. This study investigated the influence of library infrastructure, organizational culture and mentoring on turnover intentions of librarians in South-South and South-East geo-political zones of Nigeria.

A descriptive survey design was adopted for this study. The population comprised of 400 academic librarians from universities in South-South and South-East of Nigeria. Total enumeration was used. A structured questionnaire was used for data collection. Instrument validation and reliability tests reported the following Cronbach’s Alpha coefficients:  turnover intentions = 0.95, infrastructure = 0.82, organizational culture = 0.81 and mentoring = 0.97. A response rate of 83.5 percent was recorded. Data collected were analyzed using descriptive statistics, Pearson’s Product Moment Correlation and Multiple Regression analyses.

Findingsrevealed a positive relationship between library infrastructure and turnover intentions (r = 0.647, p < 0.05). Organizational culture had a significant negative relationship with turnover intentions (r = -0.344, p < 0.05) while a significant negative relationship existed between mentoring and turnover intentions (r = -0.325, p < 0.05). There was a positive relationship between organizational culture and mentoring (r = 0.387, p < 0.05) while mentoring and turnover intentions (r = -0.325, p < 0.05), turnover intentions and organizational culture (r = -0.344, p < 0.05) had negative relationships. The regression analysis results revealed that the individual effects of the explanatory variables were mixed. Library infrastructure had a significant positive effect on turnover intentions (t-stat. 13.547; p<0.05); organizational culture reported significant negative influence (t-stat. = -3.952; p<0.05) and mentoring exerted significant negative effect (t-stat. -2.227; p<0.05). However, the joint effect of the explanatory variables on turnover intentions was significant and positive (Adj. R2 = 0.464, F-stat. 93.458; p<0.05).

Library infrastructure, organizational culture and mentoring predicted turnover intentions of academic librarians in the two zones. The study therefore recommended that universities in South-South and South-East zones of Nigeria should develop their library infrastructure. The University Librarians in each library should introduce mentoring programmes and inaugurate a committee that will oversee the mentoring of librarians as well as adopt a flexible organizational culture. Likewise, the Library Committee should advocate for improved welfare package and increased salaries to reduce turnover intentions of librarians.

Keywords: Library-infrastructure, Organizational culture, Mentoring, Turnover intentions, Academic libraries

Word Count: 436

TABLE OF CONTENTS

Content                                                                                                                       Page

Title Page                                                                                i

Certification                                                                                 ii

Dedication                                                           iii

Acknowledgments                                                                        iv

Abstract                                                                                     vi

Table of Contents                                                                            vii

List of Tables                                                                                ix

List of Figures                                                                                  x

CHAPTER ONE: INTRODUCTION

  1. Background to the Study                                                               1

1.2       Statement of the Problem                                                 7

1.3       Objective of the Study                                                          8

1.4       Research Questions                                                                 9

1.5       Hypotheses                                                                      9

1.6       Scope of the Study                                                         10

1.7       Significance of the Study                                                       10

1.8       Operational Definition of Terms                                                            11

CHAPTER TWO: REVIEW OF LITERATURE

2.0       Introduction                                                                                  12

2.1       Library infrastructure in universities                                 12

2.2       Organizational culture in university libraries                         24

2.3       Mentoring in university libraries        35

2.4       Turnover intentions of librarians in universities                      42

2.5       Library infrastructure and turnover intentions of librarians in universities 49

2.6       Organizational culture and turnover intentions of librarians in universities               50

2.7       Mentoring and turnover intentions of librarians in universities  57

2.8       Theoretical Framework                                      62

2.9       Conceptual Model                                            67

Content                                                                             Page

2.10     Appraisal of the literature reviewed                   70

CHAPTER THREE: METHODOLOGY

3.0       Introduction                                     71

3.1       Research Design                                                     71

3.2       Population                                                                72

3.3       Sample size and sampling Procedure                                75

3.4       Research Instrument                                                     75

3.5       Data Collection Procedure                                                      76

3.6       Validity of the Instrument                                                     77

3.7       Reliability of the Instrument                               77

3.8       Method of Data Analysis                                                  77

CHAPTER FOUR: DATA ANALYSIS, RESULTS AND DISCUSSION OF FINDINGS

4.0       Introduction                                                                        78

4.1       Analysis of Demographic Characteristics of the Respondents    79

4.2       Analysis of Research Questions                                          81

4.3       Analysis of Research Hypotheses                                                87

4.4       Discussion of Findings                                                   93

CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS

5.1       Summary                                                                              103

5.2       Conclusion                                                                          105

5.2       Recommendations                                             106

5.3       Contribution to Knowledge                                       107

5.4       Suggestions for Further Studies                                   108

References 109

Appendix 123

LIST OF TABLES

Table                                                                                        Page

2.1       Mentoring skills                                                             58

3.1       Population of librarians in universities in South-South of Nigeria 73

3.2       Population of librarians in universities in South-South of Nigeria 74

3.3       Summary of universities in Southern Nigeria and the number of librarians                                                                              75

4.1       Distribution of the Respondents’ Demographic Information     79

4.2       Turnover intention of librarians in university libraries                   81

4.3       State of infrastructure in university libraries                           83

4.4       Response on organizational culture in university libraries  84

4.5       Mentoring programmes in university libraries                              86

4.6       Pearson Product Moment Correlation Analysis of library infrastructure with librarians’ turnover intentions                        87

4.7       Pearson Product Moment Correlation Analysis of organizational culture and turnover intentions of librarians    88

4.8       Pearson Product Moment Correlation Analysis of mentoring and turnover intentions of librarians                                           89

4.9       Pearson Product Moment Correlation Analysis of organizational culture, mentoring and turnover intentions of librarians 90

4.10     Summary of multiple regression analysis showing the predictive influence of infrastructure, organizational culture and mentoring on turnover intentions among librarians in academic libraries in South-South and South-East, Nigeria                                      91

LIST OF FIGURES

Figure                                                                                                                        Page

2.1       Mentoring cycle                                                                                              61

2.2       Conceptual model                                                                                           67

                                               CHAPTER ONE

                                               INTRODUCTION

1.1       Background to the Study

Universities all over the world are held in high esteem as an‘ivory’ tower where advanced learning, teaching and research are done. The library in any university is an organized and established academic institution and a gateway to academic activities and community service. The main goal of the library, irrespective of type, is to acquire information resources in different formats and in various fields of human knowledge and to process, organise, disseminate and provide access to them.  Omeluzor, Bamidele, Ukangwa and Amadi (2013) asserted that the library is a citadel for learning and centre of every academic activity. They further noted that, it is a place for knowledge creation, sharing and storehouse for knowledge in both print and non-print formats. It is also observed by Häggström (2004) that during the 1997 fifth United Nations Educational Scientific Cultural Organization (UNESCO)/Conférence Internationale Sur l’éducation des adultes (CONFINTEA) meeting held in Hamburg, a declaration was made and adopted to mandate “UNESCO to strengthen libraries, museums heritage and cultural institutions as learning places and partners in the lifelong learning process and modern citizenship.” The declaration made the library a focal point in the development of human capital in any country.

The library is very important in any university system because it is the centre for every academic activity. Shekarau (2014) opined that the library and information science occupy a vantage position in the education sector and plays a strategic role in national growth and development. Librarians are, therefore, one of the drivers of transformation in any nation. Consequently, librarians who handle and manage the library and its information resources should be maintained to avert turnover intentions.

According to Agnes (1999), employee turnover is the proportion of the number of workforce that had to be substituted in a given period to the regular number of workers. Employee turnover is often utilized as an indicator of organization’s performance which determines the organization’s efficiency and effectiveness (Glebbeek & Bax, 2004). Some scholars, for example, Nyamubarwa (2013) and Adesulu (2016) have argued that employee’s turnover intentions affect organization negatively. Using mathematical formulae in identifying the implications of turnover in an organization, Price (1977) calculated turnover intentionsinrelationto the number of personnel who have left an organization during the time being considered separated by the regular number of people in that organization within the time. Mbah and Ikemefuna (2012) asserted that administrator refer to turnover as a process that is associated with filling a post: whenever a position is vacant, either willingly or unwillingly. The substitutionof another person is described as turnover (Wood, 1995), which at most times is expensive on the part of the organization due to the process of hiring and training a new employee who will overtime learn to handle the new position.

According to Mbah and Ikemefuna (2012) in their study on job pleasure and turnover intentions of employees in Total Nigeria Plc. in Lagos State asserted that turnover intentions are the voluntary quitting from a job at will. Turnover is the resignation of skilful workforce from one job to another job. Ahmed (2004) observed that the health and education sectors are the most affected by turnover intentions than any other sector due to the number of intellectuals that had left. Corroborating, Adesulu (2016) reported that 227 medical doctors migrated from Nigeria in 12 months. However, Okoro, Omeluzor and Bamidele (2014) in their study which looks at the effects of brain drain (human capital flight) of librarians on the services of libraries in some selected universities in Nigeria found that 315 academic librarians had left Nigeria between 2006 and 2010 due to inadequate infrastructure, instability in the academic calendar and prospect for further training. Furthermore, in a presentation on the career choice of students of library and information science in tertiary institutions in Imo State, Nigeria, Okoro (2009) stated that over 60 young information professionals have so far left Nigeria over the past few years for “greener pastures” in developed countries.  Turnover intentions occur in the university library when a librarian resigns from one library to another or from the library to other jobs outside the library profession due to inadequate infrastructure (Okoro, et al, 2014). Turnover intentions of librarians will adversely affect the library functions when skilful and knowledgeable librarians resign their jobs for another. The intention of librarians to leave from one library to another portends danger for the university libraries in terms of skilled personnel that is needed to accomplish tasks. However, replacing vacant posts in the library would be very expensive, such cost includes for example searching for through the labour market for a viable replacement, selection between competing candidates, induction of the chosen candidates, and formal and informal training of the selected candidates until he or she attains performance levels equal to the person(s) who quit (John, 200).

Nigeria and other developing countries have lost ‘good brains’ who resign their jobs due to inadequate mentoring and poor organizational culture (Adesulu, 2016). Upon that, not much has been done in the university library and library profession to avert turnover intentions of employees. Besides, budgetary allocation for the development and maintenance of library’s infrastructure is dwindling (Osinulu & Amusa, 2010; Jan & Sheikh, 2011 and Kelley, 2012). With lean budget, most universities do not prioritize development of their libraries resulting in the deterioration of university libraries’ infrastructure. In most universities, dilapidated library building adorn vantage positions, obsolete or non-functional computer systems are showcased in the libraries, furniture are not suitable, power supply remained unattended to, Internet facilities are not available with poor plan for human capital development (Okiy, 2003).

Development of university libraries’ infrastructure cannot be overemphasized. This is because; it helps in providing relevant information servicesand sereneatmosphere for the library users to access resources. In this 21st century, the use of information and communication technology (ICT) tools that allow access and use of library resources is important to achieve the goals, objectives and aspiration of both the library and librarians. Library’s infrastructure which includes Internet facilities, computer systems, library building, furniture and generator contribute to the development of the academic libraries and librarians. Okoro, Omeluzor and Bamidele (2014) opined that the existence of the academic libraries in this era depends greatly on the provision and maintenance of infrastructure and its human capital. Adequate infrastructure and human capital development are requisite for achieving goals of academic libraries. However, development in infrastructure and human capital might remain a culture in some organizations while in other organizations it may not.

Organizational culture is the philosophy, attitude, belief, behavior and practice that constitute an organization (Rick, 2015). Organizational culture is carefully cultivated over time within which several norms and practices are upheld and respected. Culture is a key component in achieving an organizational vision, mission and strategies. The university library’s culture supports a holistic coordination of programmes, practices and enhances growth of the library and librarians. According to McLaughlin (2015), organizational culture is a system that brings people in an organization together as one and allows them to share the same thought, values, and beliefs towards achieving the goal of the organization. It is whatgoverns how people behave and relate to one another in organizations. The shared values influences the peoples’ behaviour in the organization in relation to their belief, values, assumptions, actions, mannerism and dictate how employees act, behave, support and perform their duties. Furthermore, organizational culture is the totalsum of values and practice which serve as “bond” to incorporate the members of an organization (Rick, 2015). Value as a product of organizational culture, is an inexpressible part of organizational activities that portrays care and support for the welfare of employees. Values can be inherentin people or organization or made known in value statements (Adeyoyin, 2006). Consequently, libraries that value their employees would always strive to develop, empower, train and mentor them.

Significantly, employees (librarians) may express displeasure if expected cultural norms, values and expectations are not met. These expectations are fundamental and to a large extent determine their staying in the academic libraries or leaving for other jobs. These include but not limited to working environment, remuneration (salaries and wages), promotion, fair treatment, attitude of employer, belief, value and carrier development. A study by Cappelli (2000) revealed that there are some factors that play critical role in retaining employee in organizations including job design and customization and encouraging social bond among workers. According to Irshad (2012), some of the factors that can affect employees’ retention in organization aregrowth opportunities, work environment, balance in work-life, organizational fairness and existing policy on staff leave. Therefore, it implies thatturnover intentionsdecrease when a job meets the value, expectation and standard, and would stimulate commitment and performance. The level of turnover intentions of librarians decreases if their expectations from the university library are wholesome, and increases if they are not favourable.

In the library profession, human and capital resources are in high demand to manage sensitive sections and functions of the academic libraries. Okoro, et al (2014) emphasized that the growth and stability of a nation’s economy are dependent on available human and capital resources.  According to Fapohunda (2011), a dearth in the varied type of human capital will result in physical capital not being productively utilized. Arguing on retaining employees, Fapohunda (2011); Bello and Mansor (2013) emphasize that mentoring is a way of retaining and maintaining manpower in any organization. Mentoring is the act of growing, tutoring, encouraging, training, coaching, inspiring, teaching, motivating and sharing with protégé knowledge to succeed in a profession.

The survival of academic libraries in a highly competitive world depends on mentoring of protégé (Seeger, 2008). According to Bello and Mansor (2013), mentoring as career development model which helps in the development of skill among workers, career growth andself-belief. Moreso, mentoring of librarians would contribute immensely to the growth and development of the academic libraries. Mentoring is a tool to nurture and grow people (Fapohunda, 2011), while instilling in them skills and knowledge to avert turnover intentions. Furthermore, mentoring is a programme of activities designed to train, encourage and retain skilled personnel in any organization prepared by a mentor for a mentee. Such programme requires the mentor and mentee’s participation to prepare the mentee for a higher assignment in his career.

Library and information profession to a large extent has impacted educational institutions across the world. The profession has immensely contributed to the advancement of human capital development. Turnover intentions can hinder the plans and progress of an organization. Literature, Olusegun (2013), Mbah and Ikemefuna (2012) and Kaur, Mohindru and Pankaj (2013) shows inadequate infrastructure and organization culture have significant effect on turnover intentions. It is evident from those studies that turnover intentions of employees increases when the infrastructure, organizational culture and mentoring are discouraging. However, since dissatisfied employees have the tendency of resigning, such factors that will enhance their exit like infrastructure, organizational culture and mentoring need to be handled. Management of human knowledge in this era of information explosion is very crucial hence the need for skilful librarians to meet the demands of information users. Improving libraries’ infrastructure with positive organizational culture and designing of mentoring programmes for young librarians may likely reduce turnover intentions among librarians.

It is in view of the foregoing, that this research investigated the effect of infrastructure, organizational culture and mentoring on turnover intentions of librarians in South-South and South-East geo-political zones of Nigeria.

1.1.1  Brief background of South-South and South-East Regions South-South Region

The South-South region of Nigeria comprises of six states namely: Akwa-Ibom, Bayelsa, Cross River, Delta, Edo and Rivers that are strategically located at the point where the Y tail of the river Niger joins the Atlantic Ocean through the Gulf of Guinea. Though a relatively small stretch of land, the south of the country provides the economic mainstay of the economy – oil. In addition to oil and gas, the region equally contributes other key resources, with potential huge investment opportunities in tourism and agriculture (Destination Nigeria, 2015). The South-South region has twenty universities including six federal universities, seven state and seven private universities respectively with abundance of human capital.

South-East Region

Before the British colonial government, South-Eastern Nigeria was home to many ethnic groups such as the Igbo, Ijaw, Ibibio, and Efik. These groups mostly had democratic systems of government and several kingdoms, such as Nir Akwa Akpa (Calabar), Aro Confederacy and Opobo which were huge influences in the region (Destination Nigeria, 2015). The South-Eastern Nigeria was one of the initial 12 states created after the Nigerian Civil War. South-East became the name of one of the six geo-political zones in the country in the 1990s consisting of Abia State, Anambra State, Ebonyi State, Enugu State and Imo State. The local language in this region is Igbo. Presently, the South-East region is mostly dominated by the Igbo speaking people with five federal and state universities respectively and eight private universities.

1.2       Statement of the Problem

In Nigeria and other parts of the world, skilful and experienced librarians are needed to sustain the library’s development and continuous delivery of services to its users. Library’s infrastructure such asinternet facilities, computer systems, library building, furniture and power supply are relevant to the functionality of the university library. Some studies have shown that in most universities in Nigeria, library infrastructure are not adequately provided (Okiy, 2010 & Haliso, 2011) The available ones are almost dilapidated, leading to turnover intentions of librarians to the western countries as well as from one library in Nigeria to another (Okoro, et al., 2014).

The continuous dilapidation of library infrastructure in Nigerian universities have the propensity to increase turnover intentions of librarians with attendant negative implications and devastating effects on the library profession and Nigeria’s development. Inadequacy and dilapidated library infrastructure is further capable of hindering library processes and services to the library patrons. Dilapidation of library infrastructure can significantly affect the professional development and career of librarians. Furthermore, inadequate library infrastructure can adversely undermine the contributions of librarians in national and international programmes as well as the overall functionality of the library (Öcel & Aydm, 2012); and can lead to turnover intentions of librarians.

University libraries’ culture and its image subsume belief, attitude, promotion, training, teaching, coaching, and knowledge sharing among its employees can engender turnover intention reduction (Dwirantwi, 2012). However, the affirmation variables have eroded over the years in most university libraries in Nigeria leaving the librarians to their fate. The current cultural practices among librarians in Nigeria is demeaning with no adequate plan for the training, teaching and coaching of the younger librarians for professional development (Bello & Mansor, 2013). This scenario has increased the turnover intentions of librarians from one university library to another.

In addition, the establishment and use of mentoring programme in most university libraries in Nigeria has not yielded any good result since it is only in document and not practiced.   The mentoring of academic librarians in some university libraries is only rhetoric and not in practice (Okurame, 2008). Mentoring programmes in university libraries that is meant for the grooming, nurturing, educating, professional growth and continuity in the library profession is no longer encouraged. This situation has led to the turnover intentions and eventual quitting of librarians from the university libraries(Nyamubarwa, 2013).

Several studies (Sanjeevkumar, 2012; Olusegun, 2013 & Okoro, et al, 2014), among others had been done on the antecedents and effect of turnover intentions of librarians, but none have combined library infrastructure, organizational culture and mentoring to ascertain their effect on turnover intentions of librarians. The incessant loss of skilful librarians especially in library and information science profession to other profession is capable of hindering library service delivery (Okoro, et al, 2014). Therefore, considering the importance of library infrastructure, organizational culture and mentoring in the university, this study ascertained the variables ascorrelate of turnover intentions of librarians in university libraries in South-South and South-East of Nigeria.

LIBRARY INFRASTRUCTURE, ORGANIZATIONAL CULTURE AND MENTORING AS PREDICTORS OF TURNOVER INTENTIONS OF ACADEMIC LIBRARIANS IN SOUTH-SOUTH AND SOUTH-EAST, NIGERIA