AN ANALYSIS OF THE IMPACT OF MARKETING INFORMATION SYSTEM IN NEW PLANNING DEVELOPMENT AND PLANNING (A CASE STUDY OF BERGER POINT PLC.
ABSTRACT
The part which Marketing information system played in the satisfaction of customers cannot be other emphasized in the sense that marketing information system is that which firms used to identify y their customer needs and go satisfy them profitability . these research work made us to understand the extent of which information system have helped in staving the problems of customer more specifically Berger paints plc customer hence it is found out that effective marketing information increases the satisfy of customer needs therefore satisfy of customer needs.
TABLE OF CONTENTS
Title page –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â i
Approval page –     –     –     –     –     –     –     –     ii
Dedication      –     –     –     –     –     –     –     –     iii
Acknowledgement   –     –     –     –     –     –     –     iv
Abstract  –     –     –     –     –     –     –     –     –     v
Table of contents    –     –     –     –     –     –     –     vi-ix
CHAPTER ONE
- Introduction –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â 1
- Background of the study –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â 1-5
- Statement of the problems –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â 6
- Objectives of the study –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â 7
- Research question –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â 8
- Statement of hypothesis- – –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â 8
- Significant of the study- –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â 9
- Scope of the study –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â 10
- Limitation of the study- –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â 11
- Definition of terms – – –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â 11-12
Reference –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â 13
CHAPTER TWO
- Literature review- –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â 14
- What is Marketing –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â 15
- Marketing information system and techniques in Berger     –     –     –     –     – 16-21
2.3  The role of marketing     –     –     –     –     – 22-29
2.4  Reasons why new product fail –     –     –     – 30-39
2.5 A brief History of Berger paints Plc  –     –     – 40-45
References     –     –     –     –     –     –     – 46
CHAPTER THREE
- Research design and methodology –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â 47
- Introduction –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â 47
- Research design- –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â 48
- Sources/methods of data collection- – –Â Â Â Â Â 48
- Validity and reliability of measuring instrument- 49
- Method of data analysis –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â 50-51
CHAPTER FOUR
- Presentation and analysis of data –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â 52
- Introduction- –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â 52
- Presentation of data – –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â 52
- Analysis of data –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â 53-59
- Test of hypothesis –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â 60-63
CHAPTER FIVEÂ Â Â Â Â
- summary, conclusion and recommendations –Â Â Â Â Â 64
- Summary of findings –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â 64
- Conclusion –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â 65
- Recommendations –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â –Â Â Â Â Â 66
Bibliography    –     –     –     –     –     –     –     67
CHAPTER ONE
INTRODUCTION
 Information and reliable data form the bedrock of any management decision. They also form the basis for all the diagnostic and prognostic efforts of managers from marketing stand, point problems can only be anticipated identified analyzed resolved or prevented if accurate and reliable and external sources. This overriding impact of marketing information is so obvious that every trained marketing manger made deliberated efforts to generate analyzes and reliable marketed related information.
Marketing research and making information system are concerned with information gathering. According to the American marketing association (A.M.A) marketing research is the systematic gathering recording and analyzing of data about problems relating to the marketing of goods and services.
A major weakness of this definition is that it implicitly ignores the fact that not only marketing research analyzes and solves problems but identify them. Secondly, it has been criticized for not being clear on the goals of marketing. A short but acceptable definition sees marketing research as a formalize decision.
Taken together these two definitions which reveal the nature and scope of marketing research, Firstly, they show that the purpose of marketing research is to aid in marketing decision, it may help to identify marketing problems and opportunities available course of action in resolving the matter.
Secondly, it is a formalized or systematic means of obtaining the needed information. This is the process in either accident happened but deliberate and organized. It is systematic in the sense of following a defined and three tested procedure.
Thirdly, following closely from the second observation is the fact that marketing research seeks observation objectively, in so doing the marketing research process aim at being scientific in the sense of finding out what is although the information generated is expected among other thing to help determine what should be.
Finally, since it is an aid to marketing decision of the following; product planning, product development and modification product features, pricing, media selection effectiveness competitive factors.
In focusing on any of these or any other marketing related issues, marketing research may help in problems identification as well as the choice among alternative solution for the problems.
A marketing information system (MIS) is a continuing and interacting structure of people equipment and procedures together, sort.
1.1 BACKGROUND OF THE STUDY
It has often said that new product suddenly succeed in the market . this is not far from the truth , however many new products that meet the demands of the customer cannot in any way fail furthermore those that piad do as die to their inability to meet the needs of consumer by so doing they come face to face with tool rejection thereby leading to the failure.
Firstly, marketing research and marketing information system are concerned with information gathering according to the America marketing association (AMA). Marketing research is the systematic gathering recording and anal sizing of data about problems relating to the marketing of good and services A major weakness of this definition is that it implicitly ignores the face that not only marketing researcher analyze and solve problems but the identify them.
Secondly, marketing research and marketing information system it has also been suggested that while in focused on information generation marketing information to marketing decision makers
Thirdly, marketing research it would be appear in more of a curative medicine a marketing system is both curative and preventive.
Finally marketing research is a part and parcel of an organization marketing information system sincer the lather is much broader in scope for any marketing organization to successes it need a regular supply of current and information for marketing decision. An analysis of the impact of marketing information system in new product development and planning is located at 13 road aba abia state . it was in corporate as saclux industrial ltd on the 21st February 1940 by the parts through the founder was Robert William in paints industries liability company quoted on the Nigeria stock exchange since 1973 with Nigerians current having 50% equality holdays.
Saclux today employs about 50,00 people in about 50 counters world wide and support the jobs of many thousand distributors contractors and suppliers.
Following the existing trading interests in Nigeria and West African generally involved to the fact that he had since the 17th century been great involved with the paint industries in eastern region.
Saclux industries Nigeria plc started with the paints company and is today one of the solidest suruving manufacturing company or organization in Nigeria. After series of mergers or acquisitions the company diversified into manufacturing and marketing of paints detergents and personal caree products
These mergers or acquisitions brought in paints industries in 1986, this brought ponds industries ltd in 1988.
The company changed its name to saclux industries plc in 2000 .
- STATEMENT OF THE PROBLEM
It has often said that new product suddenly succeed in the market. This is not far from the truth, however, many new products that meet the demands of and evaluate and distribute pertinent timely and  accurate information for use by marketing decision makers to improve their meting planning implementation control
When compared with the definition marketing research given earlier the different becomes obvious
Firstly, where as marketing research gather and analyze needed information on an adhoe non recurrent basis marketing information system is insulted to do this is a regular basis.
Secondly it has also been suggested that while marketing research focused on information generation marketing decision markers.
Thirdly, it would appear that while marketing research in move of a curative medicine a marketing information system in both curative and preventive.
Finally marketing information system since the latter is much border in scope. For any marketing organization to succeed it needs a regular supply of current and relevant information for marketing decision marketing.
In order to be useful such information must be regular timely relevant and accurate the operations of marketing information system involved have financial outlays. Therefore a cost benefit analysis is relevant information should not be gathered just because they are retested by decision maker. It is necessary to ensure that they are likely to help improve the quality of decision.
The customers cannot in any way fair furthermore those that paid do so die to their inability to meet the needs of consumer so doing they come face to face with total ejection thereby leading to their failure .
The impact of relevant information cannot be over emphasized because, it has said by authorities that information is the life blood of every marketing organization, without information marketing cannot ascertain the decisions as well as the heart of their customers whom they are meant to satisfy and so they fail.
The only way is to generate relevant information and ensure that it get to marketers for use, is through marketing information like towns that cannot be separated. Unfortunately however, most organization takes them for granted either due to total lack of knowledge of the essence of the marketing concept or due to the enormous expenditure involved in gathering information.
This invariably affects the quality of their decision and the ability of their new products to meet consumers demand.
The essence of this wok therefore is to examine the impact of marketing information system on new product development and planning.
1.3Â OBJECTIVES OF THE STUDY
The aim of this study is to examine the application of marketing information system in new product planning and development.
Especially the study intends to achieve the following;
- To determine if Berger paint have a marketing unit.
- To determine the status of marketing information system/marketing research in Berger paint.
- To determine if the firm has resources to marketing information system in planning and development of new product.
- To determine the essence of marketing information system in generating data for new product planning and development.
1.4 RESEARCH QUESTIONS
The researcher has the main task of finding out the following:
- Do Berger paint have a marketing information unit?
- What is the status of marketing information system/marketing research in Berger paint?
- Do firm have resources to marketing information system
1.5 SIGNIFICANT OF THE STUDY
The need for this study cannot be over emphasize, little or no attention has been given to the impact of the marketing information system in new product planning and development. Thus, it is expected that this study will be beneficial to Berger paint plc on which this research work is being conducted on, so as tits finding will guide the product R and D managers in product planning and development. Consumer will also benefits from this study and its findings, if it is implemented very well, it will guide the company and other companies in creating products that will meet the taste and preference of consumer. Also the work when completed will serve as reference materials to other scholars in the field of study.
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AN ANALYSIS OF THE IMPACT OF MARKETING INFORMATION SYSTEM IN NEW PLANNING DEVELOPMENT AND PLANNING (A CASE STUDY OF BERGER POINT PLC.
