TABLE OF CONTENTS
Title Page
Certification – – – – – – – – ii
Dedication – – – – – – – – – iii
Acknowledgements – – – – – – – iv-v
Table of Contents – – – – – – – vi-viii
Abstract – – – – – – – – – iv
CHAPTER ONE: INTRODUCTION
1.1 Background of the Study – – – – – 1-6
1.2 Objectives of the Study – – – – – 6
1.3 Statement of the Problem – – – – – 7
1.4 Research Questions – – – – – – 7-8
1.5 Significance of the Study – – – – – 8
1.6 Scope and Limitation of the Study – – – 9
1.7 Definition of Terms – – – – – – 9-10
CHAPTER TWO: LITERATURE REVIEW
2.1 Introduction – – – – – – – 11-12
2.2 Meaning and Concept – – – – – – 12-13
2.3 Review of Related Literature of Various Scholars
on Conflict Management for Effective Performance
in an Organization – – – – – – 13-15
2.4 Effects of Conflicts on Organizations Performance – 15-17
2.4.1 Causes of Conflicts – – – – – – 18-20
2.5 Conflict Management – – – – – – 20-21
2.6 Performance Appraisal – – – – – – 22-23
2.7 Importance of Conflict Management – – – 23-24
2.8 Summary of Related Literature – – – – 25
CHAPTER THREE: RESEARCH METHODOLOGY
3.1 Introduction – – – – – – – 26
3.2 Research Design – – – – – – – 26
3.3 Population of the Study – – – – – 26-27
3.4 Sample Size and Sampling Technique – – – 27
3.5 Instrumentation – – – – – – – 28
3.6 Plans for Data Collection – – – – – 28
3.7 Plans for Data Analysis – – – – – 29
CHAPTER FOUR: DATA PRESENTATION, ANALYSIS AND INTERPRETATION
4.1 Introduction – – – – – – – 30
4.2 Data Presentation and Analysis – – – – 30-36
4.3 Discussion of Findings – – – – – – 36-37
CHAPTER FIVE: SUMMARY, FINDINGS AND RECOMMENDATIONS
5.1 Summary – – – – – – – – 38-39
5.2 Findings – – – – – – – – 39-40
5.3 Conclusion – – – – – – – 40-42
5.4 Recommendations – – – – – – 42-43
Reference
Appendix
ABSTRACT
Managing conflict is a tool for promoting peaceful co-existence between workers and employers in an organization. This tool is mean by which improved performance of workers on their jobs is achieved which in turn enhances the general productivity of an organization. Employees within a social entity tend to engage in various activities that develop into disagreement as a result of differences in opinion, interest and behaviour, which negatively or positively affect the attainment of organizational goals and objective. This study is carried out in such a way that the result of the investigation led to how threat of conflict in an organization can be turned to opportunity when properly managed or resolved. A case study of Akwa Ibom State House of Assembly has been chosen for this research work. The work is divided into live chapters starting from chapter one which present the historical background of the case study, the significance, statement of the problems, state and limitation of the study, definition of terms etc. Chapter two consists of the review of related literature of various scholars on conflict management for effective performance in organization.
