THE INFLUENCE OF CONFLICT MANAGEMENT EFFECTIVENESS ON ADMINISTRATIVE STAFF PRODUCTIVITY IN TERTIARY INSTITUTIONS
1.1 Background to the study
Conflict in an organization is a state of discord by the actual and opposing power which arise from the pursuit of divergent interests, goals and aspirations by individuals and groups in the organization or social environment. This is so because changes in the social environment, such as different ideologies, beliefs, principles and social status which develop a sense of tussle and disagreement with each other and when this happens, the productivity of such organization is undermined Owoseni (2012). The researcher is looking at the effective conflict management strategies that can be adopted in the tertiary institutions to manage conflict situations without rendering the organization porous for incessant conflicts. Otite and Albert (1999) submitted that the most quoted traditional definitions regarding conflict as a struggle over values and claims to scarce status, power and resources in which the aims of the opponents are neutralized, injured or eliminated by their rivals. In this sense, conflict may be seen as a way of settling problem originating from the opposing interest and also attributable to an enduring power struggle between workers and their employers. Contrary to the prevailing perception, conflict indeed had played quite a positive role in several respect for progressive and good governance of the universities. After reconciliation from the conflicting parties better ideas are produced, clarification of individual views, people willingly search for new approaches ,and long standing problems brought to the surface and resolved.