INFLUENCE OF INFORMATION AND COMMUNICATION TECHNOLOGIES ON ORGANIZATIONAL WORK PERFORMANCE (A CASE STUDY OF AKWA IBOM STATE POLYTECHNIC, IKOT OSURUA

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TABLE OF CONTENTS

CHAPTER   TITLE                                                                 PAGE

Cover Page

Fly Leaf                        

Title Page    –        –        –        –        –        –        –        i

Certification         –        –        –        –        –        –        –        ii

Dedication –        –        –        –        –        –        –        iii

Acknowledgements        –        –        –        –        –        iv

Table of Contents –        –        –        –        –        –        vi

List of Tables       –        –        –        –        –        –        ix

List of Appendices         –        –        –        –        –                  x

Abstract      –        –        –        –        –        –        –        xi

1.0               INTRODUCTION        –        –        –        –        –        1

1.1               Background of the Study        –        –        –        –        –        1

1.2               Statement of the Problem        –        –        –        –        –        3

1.3               Objectives of the Study  –        –        –        –        –        4

1.4               Research Questions       –        –        –        –        –        5

1.5               Significance of Study     –        –        –        –        –        5

1.6               Limitations of the Study          –        –        –        –        –        6

1.7               Scope of the Study        –        –        –        –        –        6

1.8              Definition of Key Concepts –   –        –        –        –        7

2.0               REVIEW OF RELATED LITERATURE        –        –        8

2.1               Concept of ICT on Work Performance       –        –        8

2.2               Work Performance and Job Satisfaction    –        –        11

2.3              Necessity of using ICT in a Workplace –    –        –        12

2.4              ICT and Organization Productivity   –        –        –        13

2.5              Theoretical Framework –        –        –        –        –        14

2.6              Review of Studies          –        –        –        –        –        –        16

3.0               RESEARCH METHODOOGY      –        –        –        19

3.1              Research Design   –        –        –        –        –        –        19

3.2              Population of the Study –        –        –        –        –        19

3.3              Sample Size and Sampling Procedure        –        –        –        20

3.4              Instrument for Data Collection         –        –        –        –        21

3.5              Validity and Reliability Of instrument                 –        –        21

3.6              Method of Data Presentation and Analysis          –        –        22

4.0              DATA PRESENTATION, ANALYSIS AND DISCUSSION

4.1              Data presentation and Analysis        –        –        –        –        23

4.2              Discussions of Findings –        –        –        –        –        31

5.0              SUMMARY, CONCLUSION AND RECOMMENDATION

5.1              Summary    –        –        –        –        –        –        –        35

5.2              Conclusion –        –        –        –        –        –        –        36

5.3              Recommendations                   –        –        –        –        –        36

REFERENCES

APPENDIX /APPENDICES

ABSTRACT

The study examined Influence of Information and Communication Technologies on organizational work performance using Akwa Ibom State Polytechnic, Ikot Osurua as a Case Study. The objectives of this study were: to ascertain the extent staff of Akwa Ibom State Polytechnic are exposed to ICT, it is also to identify forms of ICTs staff of Akwa Ibom State Polytechnic are exposed to, to find out how ICTs enhance job performance of staff of Akwa Ibom State Polytechnic, and to ascertain the extent ICTs have influenced job performance of staff in Akwa Ibom State Polytechnic, Ikot Osurua. The research design used for this work was the case study. This was used to gather information from staff of Akwa Ibom State Polytechnic, Ikot Osurua. The instrument for data collection was questionnaire, the sampling technique was used to retrieved data from a sample size of 200 respondents. Two hundred and fifty (250) were administrated by the researcher with the help of a research assistant and two hundred and ten (210) were founded useful. The Theory used for this study is Technology Acceptance Model (TAM). Finding reveals that ICTs have enhanced job performance in Akwa Ibom State Polytechnic positively, and that staff of the institution are highly exposed to ICTs. The study recommends that the government of Akwa Ibom State should consider mobilizing resources geared at creating awareness in encouraging use of available information technologies at the disposal of the people extent in order to enhance work performance in the polytechnics.