IMPACT OF TOTAL QUALITY MANAGEMENT TO THE GROWTH AND SURVIVAL OF AN ORGANIZATION
ABSTRACT
This research project focuses on the impact of total quality management in the growth and survival of an organisation. This study is chosen in order to bring into focus the explicit importance and benefits of TQM in any organisation and its likely contributions to organisational profitability.
Over the years the topic TQM has been neglected and this accounts for the series of organisational losses example. Poor quality standard, excess cost of holding goods, lack of quality control and assurance.
This project is therefore designed to bring into light those benefits and impact of total quality management with special reference to PZ Plc Aba Abia-State.
The fact that the researcher focused on the purchasing department with the view to come up with a formidable and concrete information and techniques to adopt in other to make the TQM concept a success which could lead to the attainment of the organisation objective.
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
The impact of total quality management in the growth and survival of an organisation. This is an important function of an organization especially the purchasing and supply department or section to relate to the management of an organization, and this has to do with adequate planning and this goes with factors such as quality, reliability and the business environment which the organization is set for.
The impact of total quality management also has to do with management as a discipline, which is dynamic and continuously changes both in principle, emanate from the fact that the business environment which is continuously changing. The environment is never static and as such everything in it including management changes according to the dictates of the environment.
In order to adopt to the ever changing environment, management has changed from the classical management theory through the scientific management, behavioural management and the rest, to the motivation theories. The latest of these are management by exception, management by objective, just-in-time and total quality management.
The clamour for TQM is an evidence that optimality cannot be attained by half measures or partial application of good policies and well designed plans. For optimality to be attained there must be organization wide and operations wide efficiency and it has to start from the development of the product and the purchases of the raw materials.
Therefore, in this project study, the impact of total quality management in the growth and survival of an organization will be ascertained and appraised. The essence of the project is to examine how the TQM principles and concepts can be applied in ht growth of an organization by merging them with the purchasing concept. It examines the effects of such an application of TQM to the organizational efficiency.
1.2 STATEMENT OF PROBLEMSÂ
The problems associated or involved in TQM include the fact that total quality management as a management concept is new. And as such its method of application are yet undefined. Likewise, limitations to its applicability are yet to be established and its principles are still piled up daily by management experts.
The result is:
1. The inability to apply total quality management in the development and production in an organization which lead to low and poor profitability.
2. Non adherence to total quality management creates low productivity.
3. Failure to adopt the total quality management leads to lower organizational competitive ability.
4. Non adherences to total quality management bring about customers dissatisfaction.
