OCCUPATIONAL CHANGES AND THE ADVERSE EFFECTS ON THE SECRETARY (A CASE STUDY OF SOME SELECTED ESTABLISHMENT IN ENUGU URBAN)
ABSTRACT
The study examined the problems encountered by secretaries in some selected banks in Enugu metropolis A total of eighty-eight questionnaires were administered to eighty-eight secretaries in these banks. After the analysis, the researcher made some findings with respect to the sample population studied.
That secretaries are not paid the same salary grade level as their counterparts in other profession
That secretaries are not allowed to make use of their initiatives in carrying out their duties.
That secretaries do not enjoy training opportunities etc.
It was also fund out that the likely effects of these problems includes: Low productivity, poor quality jobs, lack of job satisfaction and so on.
Some recommendations were made on what could be done so as to enhance the prospects of these secretaries. In the light pf the above, it was recommended that the secretary’s duties and responsibilities be matched with their qualifications and training.
It was also recommended that adequate salaries, job satisfaction, job enrichment programmes and opportunities for retaining, seminars, conferences and professional membership be provided for them so as to enhance their job satisfaction, espirit de corps, rapport and word performance.
LIST OF TABLE
Table 1 Sample distribution
Table 2 Response to question one
Table 3 Response to question item two
Table 4 Response to question item three
Table 5 Response to question item four
Table 6 Response to question item five
Table 7 Response to question item six
Table 8 Response to question item seven
Table 9 Response to question item eight
Table 10 Response to question item nine
Table 11 Response to question item ten.
Table 12 Response to question two
Table 13 Response to question item eleven
Table 14 Response to question item twelve
Table 15 Response to question item thirteen
Table 16 Response to question item fourteen
Table 17 Response to question item fifteen
Table 18 Response to question item sixteen
Table 19 Response to question item seventeen
Table 20 Response to question item eighteen
Table 21 Response to question item three
Table 22 Response to question item twenty
Table 23 Response to question item twenty one
Table 24 Response to question item twenty two
Table 25 Response to question item twenty three
Table 26 Response to question item twenty four
Table 27 Response to question item twenty five
Table 28 Response to question item twenty six
Table 29 Response to question item twenty seven
Table 30 Response to question item twenty eight
TABLE OF CONTENT
CHAPTER ONE
INTRODUCTION
1.1 Background of the study
1.2 Statement of the problem
1.3 Purpose of the study
1.4 Research questions
1.5 Significance of the study
1.6 Delimitation of the study
1.7 Definition of terms
CHAPTER TWO
LITERATURE REVIEW
2.1 Brief history of the secretarial profession.
2.2 Definition of the word “secretary”
2.3 Categories of secretary
2.4 Attributes of a secretary
2.5 Problems of secretarial personnel
2.6 Occupational changes and its effects on secretary
2.7 Summary of literature review
CHAPTER THREE
RESEARCH DESIGN AND METHODOLOGY
3.1 Areas of study
3.2 Population of the study
3.3 Sample size
3.4 Method of investigation
3.5 The research instrument used
3.6 Validity of the instrument used
3.7 Method of administration and collection of questionnaires
3.8 Method of data analysis.
CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
4.1 Relevance of responses to the research questions
4.2 Interpretation of data
4.3 Discussion of findings
CHAPTER FIVE
SUMMARY, RECOMMENDATION AND CONCLUSIONS
5.1 Summary of findings
5.2 Recommendations
5.3 Conclusions
5.4 Limitation of the study
5.5 Areas of further research
Reference
Appendix”
1: Transmittal letter
2: Questionnaire.
