ABSTRACT
This study examined the secretarial skill and management decision-making effectiveness in business organizations. Three hypotheses were formulated for the study. Expost facto research design was used in the study. Simple random sampling technique was used to select 40 respondents of 59. The research instrument used for data collection was a questionnaire titled “Secretarial Skill and management decision-making Effectiveness in business organizations Questionnaire”. The validity of the instrument was ascertained by two experts in test and measurement. Data from 40 completed questionnaire forms were used for data analysis. The hypotheses were tested with chi-square statistic. Findings showed that secretarial skills influence managements decision-making effectiveness in business organizations. Recommendations were made to the government to provide adequate material and operational facilities for secretaries.
CHAPTER ONE
INTRODUCTION
1.1 Background to the Study
The secretarial skill from the professional point of view is a competence and expertise a secretary displays in his service delivery. According to Nwankwo (2000), secretarial skills have to do with the ability to communicate, relate with other staff and process information. This leads to the achievement of work satisfaction bringing about high job performance. It is obvious that secretarial skills are the major tools through which administrative problems are easily handle. A careful application of skills handled helps to reduce operational accidents like absenteeism,grievance etc, Ability to handling information helps to widen the employee’s skills and knowledge on the job which in turn increase the quality and quantity of output. An office where they are no secretarial services, the business organizations may achieve their set objectives. Secretarial services are important duties or functions performed by the secretary in an office involving transcribing dictation, receiving information, processing information, storing information and retrieval of information. Stephen, (1999), found out that the main thrust of communication in an office context is to make the acquisition of good communication skills essential for the secretaries and the person who interact in secretarial functions have not been affected by information processing as a result of communication constraints, a secretary must carry out a wide range of duties as part of her roles in communication system in the world of business and public administration has had profound effect upon the media of communication and the secretary function has increased in productivity. This research work sought to highlight the secretarial skills and decision making effectiveness in management business organizations.
1.2 Statement of the problem
Secretaries contribute much to the organizational goals achievement when they make good decision-making effectively. Secretaries use the secretarial skills to help in satisfaction, dignities human potentials encourage better efficiency and high productivity. With these, there is bound to be effective management in business organization. The problem encounter today in the business organization are poor word processing skills by the secretaries and these leads to in effectiveness in the business organization. Some secretaries lacks communication skills which makes it difficult for them to discuss effectively and hinder management decision-making, lack of human relations skill on the part of the secretaries has lead to in effectiveness of the decision making of the management in business organizations. This is why the study is therefore carried out to highlight the secretarial skills and decision making effectiveness in management business organization.
1.3 Purpose of the study
The major purpose of this study was to determine secretarial skills and management decision making effectiveness in business organization. Specific objectives were to: Examine the influence of secretaries word processing skill on the management decision-making effectiveness in business organizations. Examine the influence of secretaries communication skills on management decision-making effectiveness in business organizations. Determine the influence of secretaries human relations skills on management decision-making effectiveness in business organizations.
1.4 Significance of the Study
Secretarial workers would benefit from the findings of this study because the findings would educate them and help improve the attitude towards work. This would influence their decision-making effectiveness. Government become aware of their contributions to the achievement of the organization. Finally, the findings of this study would increase the body of knowledge and contribute to the available research literature on secretarial skill and decision-making effectiveness, thereby serving as a reference materials for further studies.
