TABLE OF CONTENTS
Title Page – – – – – – – – – – i
Approval Page – – – – – – – – ii
Certification – – – – – – – – – iii
Dedication – – – – – – – – – iv
Acknowledgements – – – – – – – v
List of Tables – – – – – – – – – vi
Table of Contents – – – – – – – – – vii
Abstract – – – – – – – – – – x
CHAPTER ONE: INTRODUCTION
- Background of the Study – – – – – – 1
- Statement of the Problem – – – – – – – 4
- Purpose of the Study – – – – – – – 5
- Significance of the Study – – – – – – – 5
- Research Questions – – – – – – – 6
- Delimitation of the Study – – – – – – 7
- Limitation of the Study – – – – – – 7
CHAPTER TWO: REVIEW OF RELATED LITERATURE
2.1 Concept of Keyboarding – – – – – – – 8
2.2 Speed/Accuracy and Secretaries’ Performance – – – 12
2.3 Correct Fingers Position on Keyboard and Secretaries’
Performance in Business Enterprise – – – – – 13
2.4 Text production and Keyboard and Secretaries’ Performance
in Business Enterprise – – – – – – – 16
2.5 Formatting Skills and Secretaries’ Performance in Business
Enterprise – – – – – – – – – 18
2.6 Summary of Literature Review – – – – – – 20
CHAPTER THREE: RESEARCH METHOD
3.0 Introduction – – – – – – – – 21
3.1 Area of the Study – – – – – – – 21
3.2 Research Design – – – – – – – 22
3.3 Population of the Study – – – – – – – 22
3.4 Sample and Sampling Technique – – – – – 23
3.5 Research Instrument – – – – – – – 23
3.6 Data Collection Technique – – – – – – 23
3.7 Data Analysis Technique – – – – – – 24
CHAPTER FOUR: DATA PRESENTATTION, ANALYSIS AND DISCUSSION
4.1 Introduction – – – – – – – – 25
4.2 Data Presentation – – – – – – – 25
4.3 Discussion of Findings – – – – – – – 29
CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.0 Introduction – – – – – – – – 31
5.1 Re-Statement of the Problem – – – – – – 31
5.2 Summary of Findings – – – – – – – 31
5.3 Conclusion – – – – – – – – – 32
5.4 Recommendation – – – – – – – 32
5.5 Suggestion for Further Study – – – – – – 33
Reference
Appendix
ABSTRACT
This study examined the impact of Keyboarding skill on the performance of secretaries in Akwa Ibom Transport Company (AKTC). Itam industrial layout, Itu Local Government. Three (3) research questions were formulated for the study. Ex-post facto – research design was used. The simple random sampling technique was used to select fifty (50) respondents out of a population of 100. The instrument used was questionnaire for data collection. The data were analyzed with simple percentages. Finding shows that speed and accuracy positively influence effective performance of secretaries. The study also states the correct fingers position on the keyboard that secretaries form at work, it describes how formatting skills and texts production influence effective performance of secretaries. It was concluded that keyboarding skills positively influence performance of secretaries in business establishment. Based on findings, recommendation were made that management of the organization should employ trained secretaries who will uplift and boost the organization working morale and that more effort should be put in keyboarding skills to influence performance of secretaries positively in business organization. Also, speed and accuracy skill should be considered as being importance source of employment.  Â
