ABSTRACT
The researcher aim at identifying the technological and communication skills needed by secretaries in today’s world. The work is divided into five chapters .The first chapter to works reviews the background of the study, statement of the study, purpose of the study, significance of the study, research question, and scope of the study.
The chapter two bring about the review of related literature, on technological and communications skills needed by secretaries in today’s world and author’s name. The chapter three aims of finding the solution to some specific problems. The research methodogy, design of the study, area of the study, population of the study, sample technique instrument of data collection, validation of the instrument, method of data collection, method of data analysis.
The chapter four present the data collected in the course of the research not is the data presentation analysis and discussion of findings.
In chapter five, the whole chapter was by marine, were drawn.
TABLE OF CONTENT
Title page
Certificate
Dedication
Acknowledgement
Abstract
Table Content
CHAPTER ONE
1.0 Introduction
1.1 Background of the study
1.3 Statement of the study
1.4 Purpose of the study
1.5 Significant of the study
1.6 Research question
1.7 Scope of the study
1.8 Limitation of the study
CHAPTER TWO
2.0 Review of related literature
2.1 Fax skills
2.2 e-mail skills
2.3 Telecommunication skills
2.4 Compute /word processing skills
2.5 Internet relay chart (IRC) and video Conferencing skills
2.6 Summary of related literature review
CHAPTER THREE
3.0 Research methodology
3.1 Design of the study
3.2 Area of the study
3.3 Population of the study
3.4 Sampling of technique
3.5 Instrument for data collection
3.6 Validation of the instrument
3.7 Method of data collection
3.8 Method of data analysis
CHAPTER FOUR
4.1 Data presentation analysis
4.1.1 Research question 1
4.1.2 Research question 2
4.1.3 Research question 3
4.1.4 Research question 4
4.1.5 Research question 5
4.2 Discussion of finding
CHAPTER FIVE
5.0 SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATION
5.1 Summary of finding
5.2 Conclusion
5.3 Recommendation
Reference
Appendix
CHAPTER ONE
1.0 INTRODUCTION
1.1 BACKGROUND OF THE STUDY
The technology today has greatly improved as well as widened both in meaning and in scope by constant improvements in the field of technology unlike in the by gone years. Offices are now equipped with how modern electronic machine.
      At the turn of the century most written information was compiled by hand, in pen and ink, copies were made by hand, a communication was by letter, telegraph or in person. Today most of the tedious functions related to information handling and processing and done through the computer and telecommunication systems, these systems have evolved to the point where a manager can be in touch with his business form his or her home, car or in mid-flight
Managing communication is one of the most challenging tasks facing most business offices today, be it private public, government or multi-national corporations. Recants innovations information technology have necessitated the need for constant review of new technical method and equipment in information processing. This will also result in constant review of our information processing system. This new innovations should help keep the business information system current and every accurate so that quality decisions can be made at every level.
Today, the outcome of technology is newspaper less office occasioned by office information and communication system with the tools of information and communication system such as E-mail, internet, fax telex, telephone, world wide web (www) and video conferencing the etc. office and services have become much easier, faster, and satisfaction the world has turned into a computer age, through the element of office information and communication system. It was and is still the key enabler to this new way of working that has transformed the landscape of todays business (Umunnah, 2003) .
In the view of O. bring (2002) office information and communication system is the use of microelectronic equipment for processing information and communication. Information and communication system is the discipline encompassing computer systems, telecommunication networks and multi- media application, little wonder Ojukwu and Ojukwu, (2002) defined the term as the acquisition processing, storage, and dissemination. Of vocal pictorial textual and numerical information by microelectronic based on combination of computing and telecommunication. Office information and communication system are advantageous in changing workers attitude to work especially the secretaries in establishing efficiency in communication, in profit, in operating new jobs and effective in mass education. In deed, office work would have been cumber some and organization goals and objective unattainable without the tools of office information and communication system.
